How Do I Contact GoMo?

Since GoMo operates entirely online, there is no customer service phone number. All support queries are handled through digital channels. Here is a summary of your contact options:

GoMo contact methods
Contact Method Details Availability
GoMo App In-app chat and support 24/7 (automated), agents Mon–Fri
Email [email protected] Response within 1–2 business days
Social Media (Facebook) @GoMoMobile Mon–Fri 9 am–5 pm
Social Media (X/Twitter) @GoMoMobile Mon–Fri 9 am–5 pm
Help Centre gomo.ie/help 24/7
GoMo does not have a phone support line. If you need help, the fastest option is the in-app chat during business hours or checking the Help Centre for common queries.

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How Do I Get Support Through the GoMo App?

The GoMo app is the primary support channel. Available on iOS and Android, the app lets you:

  • Chat with a support agent during business hours;
  • Access automated help for common issues (SIM activation, number porting);
  • View and manage your account details;
  • Check data usage and billing history;
  • Update payment methods.

Can I Email GoMo?

Yes. Send your query to [email protected]. Include your GoMo phone number and a clear description of your issue. Typical response times are one to two business days.

Can I Contact GoMo on Social Media?

GoMo's social media team is active on Facebook and X (formerly Twitter). Send a direct message for account-related queries — avoid sharing personal details in public posts. The team typically responds within a few hours during business days.

How Do I Make a Complaint to GoMo?

If you are dissatisfied with GoMo's service, you can submit a complaint by emailing [email protected] with the subject line "Complaint". Include:

  • Your GoMo phone number;
  • A description of the issue;
  • What resolution you are seeking.

GoMo aims to resolve complaints within 10 working days. If you are not satisfied with their response, you can escalate to ComReg (the Commission for Communications Regulation).

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Contacting GoMo

No. GoMo does not offer phone-based customer support. All queries are handled through the GoMo app, email ([email protected]), or social media.

GoMo typically responds to email queries within one to two business days. For faster support, use the in-app chat during business hours.

No. GoMo is an online-only service with no physical retail locations. All account management and support is handled digitally.

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