Who Is Bigblu Broadband?

Bigblu was described as the largest distributor of WTTx satellite broadband in Europe with over 115,000 customers. The company specialised in serving rural communities underserved by traditional broadband options.

In autumn 2020, Eutelsat acquired Bigblu for approximately €38 million. Following the acquisition, Bigblu ceased accepting new domestic customers, though existing contracts remained valid with continued customer service access.

What Did This Mean for Existing Bigblu Ireland Customers?

Existing Bigblu customers had their contracts honoured and continued to receive customer service support. The transition to Eutelsat's Konnect brand meant the underlying satellite technology improved, but the customer experience remained largely the same.

What Is Konnect?

Konnect is a satellite that Eutelsat launched in 2020, providing coverage across Europe and parts of Africa with speeds reaching up to 100 Mbps. For more details, see our Konnect broadband guide.

What Is Satellite Broadband?

Satellite broadband technology enables homes in rural areas to access broadband without fixed-line networks. A satellite dish installation is required to receive signals from space, relay them to a router, and emit WiFi signals.

Pros and Cons of Satellite Broadband

Advantages

  • Provides access to rural communities and homes
  • Good speeds for most internet activities
  • No reliance on landlines and fixed networks
  • Quickly growing and improving industry

Disadvantages

  • Requires a satellite dish installation
  • Speeds can be affected by bad weather
  • High latency causing slow responsiveness
  • Tends to have data usage restrictions

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

What Deals Are Available Through Konnect Broadband Ireland?

What Deals Are Available Through Konnect Broadband Ireland comparison table
Package Monthly Price Contract Speeds Data
Starter €37.90 12 Months 20 Mbps 50 GB/Month
Lite €37.90 (3 months) then €47.90 12 Months 37 Mbps 75 GB/Month
Plus €47.90 (3 months) then €67.90 12 Months 75 Mbps 150 GB/Month

Installation Fees:

  • Starter: €149
  • Lite: €79
  • Plus: Free

How Can I Contact Bigblu or Konnect?

How Can I Contact Bigblu or Konnect comparison table
Provider Phone Email
Bigblu Ireland +44 (0) 1869 222 900 [email protected]
Konnect Ireland 04493 17999 [email protected]

Bigblu operates Monday-Friday 9am-5pm, Saturday 10am-3pm. Konnect operates Monday-Saturday 9am-5pm.

On Trustpilot, Bigblu achieved 3.8 out of 5 stars from approximately 2,500 reviews, with customers citing strong customer service and reliability.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Bigblu

Bigblu achieved 3.8 out of 5 stars on Trustpilot from approximately 2,500 reviews. Customers praised their customer service and reliability for rural broadband. However, as with all satellite broadband, latency and weather-related speed issues were common complaints.

Latency measures the time between input and response. Due to satellite broadband's higher latency compared to fibre, it is unsuitable for activities requiring high responsiveness such as online gaming. For most other uses like browsing and streaming, the latency is manageable.

Equipment return requirements depend on your individual contract terms and duration. Check your contract carefully before cancellation to understand what equipment, if any, needs to be returned.

Other satellite broadband providers in Ireland include Digiweb, Rural WiFi, and Irish Satellite Broadband. You can also explore other broadband providers for alternative connection types in your area.

No. Both Bigblu and Konnect have stopped accepting new domestic customers. They continue to offer business solutions. For alternative satellite broadband options, consider providers like Digiweb or Rural WiFi.