Pure Telecom Ireland: Reviews, Login & Offers

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The Pure Telecom website claims Pure Telecom to be the number one broadband provider in Ireland, but does this claim hold any water? Where did Pure Telecom spring up from and how long have they been in Ireland? What services does Pure Telecom offer apart from broadband?

Find out all the answers below in this comprehensive guide to Pure Telecom’s Irish operations.

About Pure Telecom

Unlike many other telecom providers in Ireland, Pure Telecom is an Irish company. The company was set up in 2002 and is today one of the leading providers of broadband and phone services to customers in Ireland.

Upon its initial launch, Pure Telecom focussed solely on business customers, until moving into the residential market in 2005.

Pure Telecom products: are they any good?

As a relatively “new” and small Irish organisation with just over one hundred employees, Pure Telecom has limited itself to offering broadband and landline services to both residential and business customers at present.

However, bigger is not always better, and sometimes a narrower range of products can ensure more focus on quality, as well as a more hands-on customer experience. One benefit new customers can enjoy with Pure Telecom is a free modem, free delivery and free installation, as well as unlimited broadband. We’ll break down what Pure Telecom offer below.

Broadband offers

A gold ethernet cable plug

As Pure Telecom’s bread and butter, broadband is definitely a focus for the company. All of the broadband packages and bundles come with unlimited broadband and connection speeds can run from 150Mbit/s to up to a gigabyte per second. These fast speeds came about as part of a collaboration with SIRO.

The cost depends on whether you’re looking for a bundle with landline telephone services, or broadband only, and pricing starts from €30 a month. Both regular ADSL broadband (which uses phone lines) and fibre broadband is available.

What is SIRO?SIRO is a collaboration between Vodafone and ESB aimed at developing fibre-to-the-home broadband, which is faster and more stable than “regular” broadband (ADSL) as it doesn’t rely on telephone wires.

Landline offers

Pure Telecom’s phone package offers are easy to understand and even easier to personalise. You start by selecting line rental, which costs €25.50 per month, and then add on any extras you’d like such as unlimited calls to Irish landlines, unlimited calls to Irish mobiles, or unlimited international calls.

What we like about this way of providing landlines is that you won’t be saddled with extras you don’t need. For example, other landline packages can now include international calls but many people are accustomed to making such calls over wifi now via Whatsapp or Skype, and so may not wish to be paying for a service they don’t use.

Mobile offers

At present, Pure Telecom doesn’t offer any mobile services such as sims, contracts or handsets.

Is there a Pure Telecom TV option?

While Pure Telecom does not offer satellite channels or extra set-top box services, they have partnered with Netgem. Through Netgem TV, if you sign up for one of Pure Telecom’s broadband, phone and TV deals, then you can also get access to all the Saorview channels, plus extra on-demand channels and streaming services such as Amazon Prime.

Does Pure Telecom provide services for businesses?

Yes, Pure Telecom provides a varied and complete telecommunication service for businesses, particularly in light of the fact that business customers were the first and primary market target of the company. Companies in Ireland which Pure telecom provide business services include DHL and CityJet.

Services which the company can provide to businesses include:

  • Broadband, ethernet and fibre internet.
  • Cloud telecoms.
  • Managed installations of systems and communication rooms.
  • Voice telecoms.

Pure Telecom Ireland reviews

A gold globe of the world with internet connections points highlighted on it

Irish telecom providers usually score poorly in reviews and Pure Telecom is not an exception with just 2.5 out of 5 stars on Trustpilot, although definitely not at the bottom of the pile.

Customers who were unhappy with Pure Telecom spoke about unreliable internet connections, delays receiving modems, and some massive exit fees due to many customers assuming contracts lasted 12 months, when in fact they were 18 months duration.

Satisfied Pure Telecom customers lauded Pure Telecom’s customer services and engineers, saying the team was very patient and gave great help for solving technical issues.

Jobs at Pure Telecom

If a career in telecoms seems like the path for you and you’re interested in a future with Pure Telecom, they do regularly hire. On Indeed.ie the company holds a rating of 2.8 out of 5, with 6 reviews.

A positive and companionable working environment with excellent management was highlighted as a positive aspect of working at Pure Telecom. On the other hand, employees and ex-employees felt the salaries could be higher.

Pure Telecom has an uncapped bonus structure for its sales agents and is based in south Dublin. Roles on offer on the careers section of their website include technical support agents, customer care advisors, and sales representatives. You can directly apply for a position from the relevant page in the careers section.

Contact Pure Telecom

If you need to get in contact with Pure Telecom you have the choice of either calling the company, filling in the online contact form, or sending them a letter. Social media is also an option and can be a good backup if customer service agents are all occupied on the phones.

Contact Details
Telephone (M-F 8-8, Sat 9-5) 1800 844 023 or 1800 844 075
Online contact form Pure Telecom contact form
Postal address

Pure Telecom,

Unit 3018 Lake Drive,

Citywest Business Campus,

Dublin 24,

D24 TY81

Social Media Pure Telecom Facebook
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