Who Is Pure Telecom?
Pure Telecom is an Irish telecommunications specialist established in 2002, serving over 55,000 customers. They focus on broadband, landline, and TV services, partnering with Netgem TV to deliver competitive entertainment options.
What Is Netgem TV?
Netgem provides home entertainment through set-top boxes enabling access to Freeview channels, streaming services like Amazon Prime and Rakuten, plus additional apps for enhanced viewing options.
What Is Included With Pure Telecom TV?
Subscribers access standard Saorview channels plus up to 100 additional channels. Features include built-in Alexa, two-hour live pause, recording capability, streaming apps, and use as a speaker for music streaming. The Netgem box received "Best Set-Top Box 2019" from Expert Review.
What Pure Telecom TV Channels Are Available?
Services include RTE One/Two, Virgin Media channels, TG4, National Geographic, Crime Investigation+, History, Quest, Deezer, Dmax, Hayu, Mubi, Trace, Viewster, YouTube, YouTube Kids, Rakuten, and All4.
Is There a Pure Telecom TV App?
The PureTV app (available on Google Play and Apple App Store) provides live TV viewing on mobile/tablet, TV casting via Chromecast, program guides, on-demand content, and virtual remote control functionality.
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How Much Does Pure TV Cost?
Available options:
- Standalone service: €20/month
- TV with broadband bundle: €10/month additional
| Category | Details |
|---|---|
| Package Name | 500 Mb Broadband with TV & Calls |
| Price | €45/month; €64/month after 12 months |
| Broadband Type | Fibre |
| Broadband Speed | Up to 100 Mb |
| Contract Length | 12 Months |
| Unlimited Usage | Yes |
| Call Inclusions | Unlimited anytime calls to Irish landlines |
How Can I Contact Pure Telecom?
| Department | Phone Number | Availability |
|---|---|---|
| Customer Care/Billing | 1800 844 023 or 1800 844 075 | Mon-Fri 8am-8pm, Sat 9am-5pm |
| Service Transferral | 0124 659 000 | Mon-Fri 8am-8pm, Sat 9am-5pm |
| Business Queries | 01 289 55 55 | Mon-Fri 8am-8pm, Sat 9am-5pm |
Find the Best Broadband Deal in Your Area!
Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.
Frequently Asked Questions About Pure Telecom TV
Yes, devices are loaned during contract duration and must be returned upon cancellation per terms and conditions.
Cancellations within cooling-off period have no penalty. Post-cooling-off cancellations incur €150 early termination charge. Contact Customer Care, email [email protected], or write to their postal address.
Currently rated 4 out of 5 on Trustpilot, reflecting strong customer satisfaction.