Who Are Magnet Networks?
Magnet Networks operates as an Irish telecommunications firm established in 2004, concentrating on broadband and landline provision to domestic and commercial sectors. The company distinguishes itself by offering ADSL and fibre packages with no contract, contrasting with competitors requiring 12, 18, or 24-month commitments. No-contract arrangements typically carry higher costs but appeal to relocating customers or those preferring provider flexibility.
What Are the Magnet Networks Contact Phone Numbers?
Magnet Networks claims to answer 90% of calls within the first 20 seconds. Operations run Monday-Friday 8am-8pm, weekends/bank holidays 10am-4pm.
| Department | Contact Number |
|---|---|
| New Customers | 1800 819 888 |
| Customer Services | 1800 789 789 |
| Residential Freephone | 1910/1920 |
| Business Sales | 1800 819 888 |
Callers should prepare account numbers, recent bills, and email correspondence beforehand.
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What Are the Magnet Networks Email Addresses?
Email provides documentation transmission and communication record-keeping capabilities.
| Department | Email Address |
|---|---|
| Support | [email protected] |
| Billing Queries | [email protected] |
| Complaints | [email protected] |
| Complaints Escalations (10+ days unresolved) | [email protected] |
| New Business Customers | [email protected] |
| Business Support | [email protected] |
Magnet aims for 24 working hours response timeframes. Friday submissions may require week-long waits.
Can I Write to Magnet Networks?
Postal correspondence represents the slowest contact method, though useful for documentary evidence or contract termination notices.
Mailing Address:
Magnet Networks
IDA Business and Technology Park
Clonshaugh
Dublin 17
D17 AK77
Does Magnet Networks Have a Live Chat?
Residential customers access phone, email, and postal contact exclusively. Business clientele utilizing Magnet Plus enjoy live chat through the dedicated website by selecting "Chat live to us now" on the screen's bottom-right corner. Required input includes department selection, names, email addresses, and query descriptions.
Can I Reach Out to Magnet on Social Media?
Business customers' Facebook, Instagram, and Twitter accounts function actively, posting service availability updates, community involvement notifications, and promotional announcements. Residential Facebook and Twitter pages appear deactivated or do not actually exist. Avoid sharing sensitive information via public forums.
How Do I Make a Complaint to Magnet Networks?
Complaints proceed through postal submission, calling 1800 789 789 (business) or freephone 1910 (residential). Unresolved complaints exceeding 10 days should escalate via [email protected].
Resolution Timeframes
- Full/Partial Service Loss: 1 working day
- Repair & Site Visits: 5 working days
- Billing/Guarantee Scheme: 5 working days
- Installation: 5 working days
Unresolved deadlocks permit further assistance from ComReg.
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