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Magnet Networks Contact Ireland: How to Get in Touch
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Magnet Networks are a growing competitor in the Irish telecommunications market, offering both landline and fibre broadband solutions. Whether you're interested in joining them, need to question your bill or wish to make a complaint, it is vital to know the best ways that you can get in touch with them. We explore your options in this dedicated Magnet Networks guide.
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Who Are Magnet Networks?
Magnet Networks is an Irish telecommunications company focusing on the provision of broadband and landline plans to both the domestic and commercial markets. Since its founding in 2004, Magnet broadband has seen great success and is particularly notable for providing various ASDL or fibre broadband packages with no contract, as opposed to other companies who traditionally tie customers down to a lengthy 12, 18, or 24-month contract.
Although no contract broadband tends to be slightly more expensive than long-term contracts, it can be an attractive choice for those who may move home in the near future, if you like to switch providers to get the best deals, or if you would simply rather not be tied down.
What Are the Magnet Networks Contact Phone Numbers?
The good news for those looking to contact Magnet Networks is that they claim to answer 90% of calls within the first 20 seconds of it connecting. This is an impressive feat, considering that often with larger providers, it is common to be left waiting to get through for ten minutes or more. The Magnet broadband call centre is open from Monday to Friday 8 am to 8 pm, and at weekends and bank holidays from 10 am to 4 pm.
| Magnet Networks Department | Magnet Contact Number |
|---|---|
| New Customers | 1800 819 888 |
| Customer Services Team | 1800 789 789 |
| Residential Freephone | 1910/1920 |
| Business Sales | 1800 819 888 |
As always, make sure that before you call you are prepared with everything you might need. Have your account number to hand, a recent bill, any email correspondence and try to be as clear in explaining what you need as possible. Doing this will help the Magnet customer service representative help you as quickly and efficiently as possible.
What Are the Magnet Networks Email Addresses?
Emailing is a great alternative contact method to making a call due to being able to send and receive documentation, and also keep a record of any communications; a very helpful resource if ever you need to contest an aspect of your account, or provide evidence of interactions.
| Magnet Networks Department | Magnet Network Email Address |
|---|---|
| Support | [email protected] |
| Billing Queries | [email protected] |
| Complaints | [email protected] |
| Complaints Escalations (For unresolved complaints exceeding 10 days after submission) | [email protected] |
| New Business Customers | [email protected] |
| Business Support | [email protected] |
Magnet aims to reply to emails with 24 working hours of them being received, therefore if you send an email on a Friday, you may have to wait until the following week to get a response. If it is urgent, it would be better to call in order to make sure that your issue can be resolved in a timely manner.
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Can I Write to Magnet Networks?
Postal correspondence is certainly the slowest method of getting in touch with a company. That being said, if you need to provide documents, or wish to supplement your existing correspondence, for example by sending a secondary notice of contract termination or a complaint. Any letters or notifications can be sent to Magnet Networks at:
Magnet Networks
IDA Business and Technology Park
Clonshaugh
Dublin 17
D17 AK77
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Does Magnet Networks Have a Live Chat?
Yes and no. Residential clients are restricted to contacting Magnet Networks by phone, email and post. Business customers however are able to avail of a live chat feature through the Magnet Plus website. To access this, head over to Magnet Plus and click on the “Chat live to us now” box on the bottom-right of your screen. After selecting this, you will need to input several details including:
- The department you wish to speak to
- Your first and last name
- An email address
- The nature of your query
After inputting these details, you will be connected with a Magnet Plus agent as soon as possible. If you prefer not to divulge your name and query nature, you can still access live chat by selecting only the department that you wish to connect to, along with an email address.
Can I Reach Out to Magnet on Social Media?
Yes, as long as your query comes under Magnet Plus’s remit. Although Facebook and Twitter are listed on the Magnet Network website, these social media pages appear to be deactivated or do not actually exist at this time. Whereas for business customers, the options of Facebook, Instagram and Twitter are functional.
These channels regularly post updates about service availability, community involvement, service notifications and available offers. They can also be used to reach out to Magnet Plus, but remember to avoid posting sensitive information in public forums!
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How Do I Make a Complaint to Magnet Networks?
Complaints can be posted to the above address, lodged by calling 1800 789 789 for business customers, or by calling freephone 1910 for residential customers. If you have already emailed [email protected] and have either not had a resolution or replied after 10 days, you may email [email protected] to expedite the process. You can complain about slow broadband or lost of connection which might allow you to cancel your broadband contract penalty free.
After leaving your complaint with an agent, you should receive a notification confirming its receipt, and receive a resolution within the following timeframes:
- Full or Partial Loss of Service - 1 Working Day.
- Repair & Arrange for a site visit - 5 working days.
- Billing and Guarantee Scheme - 5 working days
- Installation - Within 5 working days
If you have completed the full Magnet Networks complaints process and have either reached a deadlock, or have not achieved a satisfactory resolution or response within the timeframes highlighted in your policy documentation and Magnet complaints procedures, you may seek further guidance and assistance from ComReg.
Frequently Asked Questions
Is Magnet the Same as Magnet Plus?
Magnet Networks focuses on the residential market. Their business arm is called Magnet Plus. Therefore though ultimately they are the same company, each division has a very different purpose and capabilities.
Do Magnet Networks Have a Contact Form?
Magnet does not have a contact form for residential customers, however business customers do have this contact facility. In order to fill out a contact form, you will need to input your full name, email, company that you represent, your role, the number of employees you have, your eircode, and any relevant promo code. You must also select your contact purpose, for example, to receive a quote, trial a product, or set up a meeting.
Is Magnet Networks Any Good?
At present, Magnet Networks have been awarded a 3 out of 5 score by their customers on Google. While this does not sound too positive, most other broadband providers fall below this mark. This score has been created from a total of 108 reviews at the time of publication, and so is a good metric to gauge their overall customer satisfaction rate.
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