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In every market, there’s always a need for consumer protection. Companies can offer great services that make our lives easier and give us a better quality of living. However, sometimes we need another entity to stand in to protect our consumer rights. In this guide, we’ll walk you through the CCPC and how it protects consumers in Ireland.
The Competition and Consumer Protection Commission (CCPC) is the competition regulator charged with ensuring that customer rights are not infringed with. It is also the body that makes sure that businesses in Ireland comply with competition laws and do not engage in anti-competitive behaviour.
The CCPC also provides help with understanding your finances, such as with mortgages, personal loans, and student loans.
The CCPC was established in 2014 as a merger between the Competition Authority and the National Consumer Agency. The merger came about due to the aftermath of the financial crisis in 2008 and was proposed by the Fine Gael–Labour coalition in order to reduce state spending. Since then, the CCPC has been the main body to regulate competition in Ireland.
Who is the current chairperson of the CCPC? The current chairperson of the CCPC is Jeremy Godfrey, who has been in the role since January 2022. He has over 30 years of experience working in the regulation sector, having also been a member of the Commission for Communications (Comreg) as well as the UK Department of Trade and Industry as an independent consultant.
As the main competition regulator, the CCPC has a number of objectives it wants to achieve in order to ensure that consumers are properly protected against unfair practices from private companies. The CCPC sets out these objectives in a Strategy Statement, where it outlines its Strategic Goals and Ambitions.
The CCPC’s Strategic Goals and Ambitions are focused around the following:
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As the competition regulator for all markets, the CCPC also has a lot to do with ensuring that energy suppliers are providing customers with the up-to-date information and fair prices. As the energy market through the national grid is probably one of the most important markets it operates in Ireland, it has a set of standards to help maintain the market:
Within the energy market, the main utilities regulator who is responsible for managing the different providers is the Commission for the Regulation of Utilities (CRU). The CRU’s responsibilities are responsible for managing the energy and water markets to ensure that customers can:
The CRU will generally look out for the consumer and take on many of the same roles as the CCPC when it comes to ensuring there is fair competition in energy. It also works with ESB networks.
The difference is that the CCPC covers a much broader spectrum when it comes to different products and services across the whole of Ireland, and they don’t deal with customer complaints.
How does the CCPC advise the government? Since it’s the public body involved most in regulating the markets, the CCPC will advise politicians on their proposed legislation for market reforms and other regulation matters.
The CCPR protects customers through a number of methods and functions. These are split broadly into three main roles of enforcing rules, providing information, and regulating:
As well as enforcing consumer protection laws, the CCPC also provides a range of services that are useful to consumers.
On the customer-related part of the CCPC homepage, you will find a number of sections tailored to helping customers understand where they stand in each market and situation. Here’s a list of the sections you can find:
Within each of these sections, you will find a detailed but straightforward explanation of a customer's rights regarding each situation that you might find yourself in when dealing with a business. It will also outline what is expected of a business, detailing what they need to do to ensure they are following the law.
The CCPC also provides a list of the different products that have been recalled, so customers can be aware of which products have been discontinued from the market and which ones need to be handed back in for problems with their safety. In the section, you’ll also find information related to the safety of different products such as appliances, toys, clothing, and much more.
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You can contact the CCPC in order to speak to someone about the help that is also provided on the website. However, the CCPC will not handle an individual complaint for you nor give you any advice on your particular situation. However, they will redirect you to the correct body and tell you who to call.
| Contact | Details |
|---|---|
| Helpline | 01 402 5555 |
| Post | Competition and Consumer Protection Commission Bloom House Railway Street Dublin 1 D01 C576 |
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