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The 14-day cooling-off period gives you the opportunity to cancel your energy contract within two weeks from the day you switch. During this period, your new energy provider cannot charge you for ending your contract. This is a legal right you have, and your energy supplier is obliged by law to inform you of this. If you have changed your mind and want to cancel, simply contact your new energy supplier and inform them of your wish to cancel your new contract.
The 14-day cooling-off period gives new Irish energy customers the opportunity to change their mind about switching to a new provider and, if they wish, to cancel their new contract free of charge.
In Ireland, the cooling-off period is always 14 days from when you sign the contract including weekends and bank holidays.
What this means is that at any point during the following two weeks, you can call and cancel your energy contract without having to worry about exit fees.
The cooling-off period is a legal right for consumers and is outlined in the Customer Rights Act. Your new energy supplier is obliged by law to inform you of your cooling-off period.
When you sign up with a new energy provider, it normally takes 2 weeks to switch from your old provider to your new provider, and it is during this time that your cooling-off period is active.
Given the high prices of energy in Ireland, you may continue to compare providers and decide to change your mind for a number of reasons, including:
No matter the reason, you are under no obligation to disclose why you want to cancel your new energy contract.
Always Get Everything in Writing
While it is much more convenient to make a phone call to cancel your new contract, we recommend sending an email to inform your new provider of your decision. This way, if there are any issues arising from miscommunication, you will have written and dated evidence of your request to cancel.
If you want to cancel your contract during your cooling-off period, simply follow these steps:
Check the date that you agreed to the switch to make sure you are still in the 14-day cooling-off period.
Contact your provider either by phone or email. (We recommend email to have written evidence of the request.)
Inform them of your decision to end the contract.
Choose to remain with your old provider or continue to look for another.
Having decided to end your contract with your new provider, you won't receive an energy bill from them.
Your old provider will be informed of your decision to cancel your new contract and will communicate with you about this.
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Once your 14-day cooling-off period ends, you are still entitled to end your energy contract at any time you wish, but you will be subject to the terms to do so set out by your energy provider in their contract.
This is normally in the form of a financial penalty of €50, or €100 if you have a dual fuel contract where your supplier provides both your electricity and gas.
Selectra's Cooling Off Period Tip
"Double check if your new contract is for 12 months or 24 months as if you decide to cancel your contract after the cooling off period ends, it could cost you €100 or as much as €200 for a dual fuel contract."
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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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