Weighted average across 3 platforms (1,095 total reviews)
Read all Electric Ireland customer reviews: platform ratings (Trustpilot, Google), pros and cons from real customers, and our expert analysis to help you decide if Electric Ireland is the right electricity and gas provider for you. Electric Ireland has a weighted average score of 1.5/5 across 3 platforms. Electric Ireland plans have earned a Selectra Score of up to C.
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Our expert opinion on Electric Ireland
Electric Ireland's advantage is its established reliability and comprehensive service, offering a range of tariffs and offers for both electricity and gas customers. In addition, they also offer home energy services, including solar panel installation. Despite this, recurring customer service concerns and criticism over high pricing may go against Ireland's largest energy supplier.
Electric Ireland pros and cons
Strengths
- As part of the ESB, Electric Ireland has a long history and a strong infrastructure, providing stability and reliability.
- They offer a comprehensive range of services, including electricity, gas, and various energy-related products and solutions including solar panels.
- They provide various customer support channels and online resources.
Weaknesses
- Electric Ireland sometimes receives criticism regarding customer service, including long wait times and difficulties in resolving issues.
- While offering a range of tariffs and services, they are often criticised for their high prices.
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Electric Ireland ratings on review platforms
Ratings from independent consumer review platforms.
Based on 569 reviews
Based on 523 reviews
Based on 3 reviews
Electric Ireland on Trustpilot
Trustpilot is an independent consumer review platform. Electric Ireland has a rating of 1.6/5 based on 569 customer reviews on Trustpilot.
Electric Ireland on Google Reviews
Google Reviews collects feedback from customers who interact with Electric Ireland through Google Search and Maps. Electric Ireland has a rating of 1.4/5 based on 523 Google reviews.
CRU customer contact data for Electric Ireland
The Commission for Regulation of Utilities (CRU) publishes annual data on customer contacts and complaints for each energy supplier.
In 2024, Electric Ireland received 2,093 contacts, representing a significant 29% decrease from their 2023 volume of 2,964.
While the report notes that Electric Ireland's share of customer contacts was slightly higher than their market share, the provider was the most frequent to use the "early settlement" offer option.
According to the report, 63% of the CRU cases closed by settlement were between customers and Electric Ireland.
What Customers Say About Electric Ireland
Frequent mentions
Response from Electric Ireland
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Electric Ireland rates at a glance — April 2026
Electricity rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard, 24hr | €0.3127 | Regular |
|
| NightSaver | €0.3506 | Regular |
|
| Smart Electricity | €0.1839 | Regular |
|
| Smart 24 | €0.2927 | Variable | — |
Gas rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard Gas | €0.1006 | Regular |
|
Dual fuel rates
| Plan | Elec unit rate (kWh) | Gas unit rate (kWh) |
|---|---|---|
| Standard Dual Fuel | €0.3180 | €0.1023 |
| Smart Dual Fuel | €0.1780 | €0.1023 |
| Smart Dual 24 | €0.3114 | €0.1023 |
| Smart Dual Fuel Nightboost | €0.3395 | €0.1118 |
Rates shown are for a standard 24-hour urban meter unless specified otherwise.
Unit rates excl. VAT, incl. discounts. Annual costs incl. VAT & all charges, as of April 2026. View all rates
How to Switch to or From Electric Ireland
Gather your details
Have your MPRN (electricity) or GPRN (gas) ready — you'll find it on your bill.
Compare plans
Use our comparator to find the best deal for your usage.
Start the switch
Sign up online or by phone — your new provider handles the rest.
Final meter reading
Submit a reading on switch day for an accurate final bill.
Compare Energy Plans and Save Today!
Our energy experts at Selectra can help you secure a great rate — completely free and with no obligation.
