Electric Ireland Customer Reviews and Ratings 2025
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In 2025, Electric Ireland has an average rating of 1.5 out of 5 on 2 platforms. Reviews of Electric Ireland by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What Selectra's Energy Expert Has To Say About Electric Ireland
Cormac, our energy expert and chief content editor here at Selectra.ie, specialises in the Irish energy market and has an in-depth knowledge of each electricity provider operating in the market including their pros, their cons, and what customers should be aware of when thinking of switching electricity provider.
When it comes to Electric Ireland, this is what he has to say:
Electric Ireland's advantage is its established reliability and comprehensive service, offering a range of tariffs and offers for both electricity and gas customers. In addition, they also offer home energy services, including solar panel installation. Despite this, recurring customer service concerns and criticism over high pricing may go against Ireland's largest energy supplier.
Pros and Cons of Electric Ireland According to Selectra
With over 5 years experience comparing the Irish energy market, Selectra has gained considerable insight and knowledge of each Irish energy provider.
Our indepth articles cover all topics that we feel are important to our readers from electricity fees and contact details, to login guides and customer reviews.
As one of Ireland's leading energy suppliers, this is what Selectra have to say about Electric Ireland.
Strengths and Weaknesses of Electric Ireland
Strengths of
Electric Ireland
As part of the ESB, Electric Ireland has a long history and a strong infrastructure, providing stability and reliability.
They offer a comprehensive range of services, including electricity, gas, and various energy-related products and solutions including solar panels.
They provide various customer support channels and online resources.
Weaknesses of
Electric Ireland
Electric Ireland sometimes receives criticism regarding customer service, including long wait times and difficulties in resolving issues.
While offering a range of tariffs and services, they are often criticised for their high prices.
How Do Electric Ireland's Rates Compare to Other Providers?
Here at Selectra, we are constantly comparing and reviewing supplier's rates and tariffs to make sure you are as up-to-date as possible on the latest offers. In doing so, we aim to try and save you as much possible on your annual electricty bills
In the case of Electric Ireland, this is our review of their current rates and tariffs:
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What Do Customers Have To Say About Electric Ireland on Google and Trustpilot?
Review platforms such as Selectra, Google and Trustpilot reviews offer a direct look at what real customers think of an energy provider.
While many people are familiar with these platforms for local businesses or products, their role is just as important in the utility sector. These reviews provide unfiltered insights into things like customer service, billing accuracy, and how they handle customer complaints.
By comparing the scores on these two major sites, you can get a balanced picture of customer satisfaction and help decide if a provider's reputation matches its promises.
The table below offers an overview of the average rating for Electric Ireland based on customers opinions from popular review websites.
Online Reviews for Electric Ireland
Platform
Rating
Number of Reviews
Trustpilot
1.5 out of 5
539
Google
1.4 out of 5
521
Be Careful with Review Websites
While review websites like Google and Trustpilot can be useful tools, they are often used as a venting platform for unhappy customers which may lead to the supplier having a worse rating. This rating, therefore, may not be a true reflection of the average customer experience, but rather that of a vocal minority.
Reviews of Electric Ireland from Google
Google reviews offer valuable real world experiences and quick insights, helping customers make informed decisions about a business.
However, they come with downsides, as they can be heavily influenced by fake, biased, or unhelpful reviews. Ultimately, while they are a useful tool, customers should approach them with a critical eye, as a business's public rating may not always reflect the full reality.
In 2025, Electric Ireland has a rating of 1.4 out of 5. Customers who left reviews tended to focus on their experience with customer service, both positive and negative, along with complaints about billing issues. Others praised the provider for their pricing competitiveness.
Reviews of Electric Ireland from Trustpilot
Trustpilot has become a key indicator of customer satisfaction, offering an independent platform for consumers to share their experiences.
For electricity providers, a high Trustpilot score can be a sign of quality service and reliability, while a low score often highlights issues with billing, customer support, or technical issues.
In 2025, has a rating of 1.5 out of 5 on the platform. Negative reviews from customers were directed towards issues with billing and pricing along with complaints about customer service. There were positive reviews where customers highlighted the reliability of the provider along with their own positive, personal experiences with customer service.
What Does the CRU Have to Say About Electric Ireland?
Instead, its public reports and publications are more focused on its regulatory and enforcement activities.
The CRU publishes reports that contain data on customer complaints. These reports often show which providers:
Gave the most complaints escalated to the CRU
The types of issues customers are facing
The Customer Care Team Annual Report 2024 provides a comparative look at how different providers are performing in customer service and complaint resolution over the last 12 months
In the case of Electric Ireland, this is what the CRU report had to say
In 2024, Electric Ireland received 2,093 contacts, representing a significant 29% decrease from their 2023 volume of 2,964.
While the report notes that Electric Ireland's share of customer contacts was slightly higher than their market share, the provider was the most frequent to use the "early settlement" offer option.
According to the report, 63% of the CRU cases closed by settlement were between customers and Electric Ireland.
How Do I Switch to Electric Ireland?
Given Electric Ireland's average rating of 1.5 out of 5 on 2 platforms, you might be considering switching to the energy provider.
Switching electricity providers is a straightforward process. Here are the most essential steps:
Gather Your Information: Find a recent electricity bill to get your Meter Point Reference Number (MPRN) and your annual energy usage.
Compare Tariffs:Compare tariffs and price plans from Electric Ireland to find the best deal. Look at the price per unit, contract length, and any exit fees.
Start the Switch: Once you've chosen the plan you want, you can start the switch on Electric Ireland's website or by phone. They will handle all the paperwork with your old supplier.
Finalise the Switch: On the day of the switch, take a final meter reading and provide it to Electric Ireland. They will use this reading to generate your final bill from your old provider.
Learn More About Energy SavingOur energy guide articles contain lots of useful information on saving energy, lowering costs, the electricity market and having a more positive impact on the environment.
*Our energy experts, who specialise in the Irish energy market, are trained representatives of Selectra.ie and offer a free of charge, price comparison service.
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*Our energy experts, who specialise in the Irish energy market, are trained representatives of Selectra.ie and offer a free of charge, price comparison service.
