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The main SSE Airtricity phone number is 0818 81 22 20. Lines are open from 8am to 6:30pm, Monday to Friday. You can also contact the provider by email at [email protected] If you are looking to switch energy provider, you can call Selectra on 📞(01) 913 1771.
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The main SSE Airtricity contact number is 0818 81 22 20. Lines are open from 8am to 6:30pm, Monday to Friday.
Below you will find the relevant phone number and contact details for each department:
| Department | Phone Number | Customer Service Opening Hours |
|---|---|---|
| Customer Service | 0818 81 22 20 | Monday to Friday: 8am–6:30pm |
| Sales | 0818 81 81 10 | Monday to Friday: 8am–6:30pm |
| Business Accounts | 0818 81 21 44 | Monday to Friday, 9am to 5:30pm |
| Field Sales Verification | 1800 927 218 | |
| International Number | +353 1 513 3292 | |
What Is the SSE Airtricity Emergency Contact Number?
SSE Airtricity do not deal with any electricity or gas emergencies. For electricity emergencies, contact ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.
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The SSE Airtricity phone number is 0818 81 22 20 if you wish to speak with a representative from the customer service department.
Representatives are available Monday to Friday from 8am to 6pm.
You will want to use this number if you want to call SSE Airtricity Ireland for one of the following reasons:
If you would like to send a meter reading, you can use your SSE Airtricity login account to submit one and save the hassle of trying to get through on the phone.
You can also email SSE Airtricity at [email protected], you should include either your account number or MPRN number in your message.
If you do not have these, you should at least include the following details:
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SSE Airtricity maintains a Priority Services Register for customers who are critically dependent on electrically powered equipment (such as life-support devices) or are otherwise vulnerable (e.g., due to advanced age or serious illness).
If you or someone in your household meets these criteria, you should register to ensure you receive priority service and specific protections (like protection from disconnection during winter months).
You can also be added to the register by calling the main customer service number, 0818 81 22 20.
Registering allows SSE Airtricity and the network operators (ESB Networks/Gas Networks Ireland) to offer extra support during planned or emergency outages.
Customers typically call or email SSE Airtricity for a range of specific reasons.
To help you determine the best department to contact, here is a breakdown of the most common queries:
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You can contact SSE Airtricity Ireland via email.
For general customer service inquiries, you can email them at:
If you are a business customer, you can use:
It's always a good idea to include your SSE Airtricity account number and home address (or business address) in your email to help them assist you more efficiently.
Can I Contact SSE Airtricity by Post?
If you are unable to contact SSE Airtricity by phone or email, you can reach out via post. For any formal letters or complaints, you can use the following postal address:
SSE Airtricity Customer Service
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18
If you have an issue that couldn't be resolved by the standard customer service team, SSE Airtricity has a formal complaints procedure.
1. Stage 1: Contact Customer Service
The main customer service number 0818 81 22 20 or email [email protected] is the first step. They aim to resolve most issues within 3 days.
2. Stage 2: Ask for a Supervisor
If you're still not satisfied, you can ask to speak to a supervisor or the Escalations Manager to continue the complaint internally.
3. Stage 3: Referral to the Regulator (CRU)
If your complaint remains unresolved after following SSE Airtricity's internal procedure (typically after two months or if you receive a final written response), you can refer the issue to the energy regulator.
Contacting the CRU
You can contact the Commission for Regulation of Utilities (CRU) for an independent review of your complaint:
If your query does not pertain to one of the items listed above, there are other easy ways to contact SSE Airtricity, we list these below:
If you are thinking of switching electricity provider, the direct SSE Airtricity contact number to dial is 0818 81 81 10, Monday to Friday: 8am–6:30pm.
If you are moving and would like to transfer your Airtricity account to the new property, this is also the number to call.
That said, moving homes is usually the best opportunity to look for cheaper electricity plans and find the best plan according to the type of meter at the new property.
You might want to take this opportunity to shop around before just transferring your account over.
SSE Airtricity has divided its contact information into two categories for business accounts:
We have summarised the various contact information for businesses in the table below.
| Department | Contact Details |
|---|---|
| Customer Service for all Business Accounts | 0818 81 21 44 Monday to Friday 9am-5:30pm [email protected] |
| Small & Medium Business Sales | 0818 88 28 03 Monday to Friday: 9am - 5:30pm |
| Large Business Sales | 0818 40 40 80 Monday to Friday: 9am - 5:30pm |
Many customers find it easier to manage their accounts on the go.
The SSE Airtricity mobile app is available for both residential and some business customers and puts your energy account in the palm of your hand.
With the app, you can:
The app can be downloaded for free from the Apple App Store and Google Play.
SSE Airtricity also have a web chat function on their website which can be used to make queries and ask questions.
On the SSE Airtricity homepage, in the bottom, right-hand corner you will find a green circle. By clicking it, you will open the live chat function.
You will be asked to provide some specific details about yourself and your account to use the service, specifically:
Following this, you will be able to speak with a live agent who will answer your query. The web chat function is available Monday to Friday, 8am to 6.30pm and Saturdays, 10am to 6pm.
If you prefer to manage your account from a desktop computer, the SSE Airtricity online portal provides all the same key functions as the mobile app.
By logging into your online account via their website, you can:
More and more suppliers are responding to customer queries directly via social media channels.
Airtricity is no different, you can get in touch with representatives from SSE Airtricity from Monday to Friday 8am–6.30pm and also on Saturday's between 10am and 6pm.
The provider and message them via the following channels:
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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