SSE Airtricity: Contact Numbers and Customer Service 2024

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Client calling SSE Airtricity agent

Contact SSE Airtricity's customer service at 0818 81 22 20 for assistance with all your energy needs! Whether you are a new or existing customer, our comprehensive SSE Airtricity Ireland contact guide will outline the various means by which you can get in contact, including phone numbers, email, and through social media.

How Can I Contact SSE Airtricity?

We have listed here the main SSE Airtricity Ireland phone number, email address, and postal address in the table below. To have a more in-depth look at the contact information, scroll through or use the navigation menu to get all the details.

📞 SSE Airtricity Contact Information

Contact Method

Contact Details

SSE Airtricity Phone number

0818 81 22 20
Monday to Friday: 8am–8pm

SSE Airtricity Email address

[email protected]

SSE Airtricity Mailing Address

SSE Airtricity
Red Oak South
South County Business Park
Leopardstown
Dublin 18
D18 W688

Who Do I Call in an Emergency? SSE Airtricity Ireland does not handle electricity or gas emergencies. For electricity emergencies, call ESB Networks at 1800 372 999. For gas emergencies, call Gas Networks Ireland at 1800 20 50 50. For emergencies that endanger the public, you can also call 999 or 112.

What Is the SSE Airtricity Contact Number?

SSE Airtricity is part of the SSE Group and therefore has a wide variety of contact numbers according to the nature of your call. We have divided all of the providers' contact details into three main categories:

What Is the Airtricity Contact Number for Residential Customers?

The SSE Airtricity phone number is 0818 81 22 20 if you wish to speak with a representative from the customer service department. 

Representatives are available Monday to Friday from 8 am to 8 pm. You will want to use this number if you want to call SSE Airtricity Ireland for one of the following reasons:

  • To submit a meter reading
  • To pay a bill
  • To update your direct debit information
  • If you have issues with your prepayment meter
  • To close your current account
  • To make a complaint

If you would like to send a meter reading, you can use your SSE Airtricity login account to submit one and save the hassle of trying to get through on the phone.

You can also email SSE Airtricity at [email protected], you should include either your account number or MPRN number in your message. If you do not have these, you should at least include the following details:

  • Your name
  • Your full address
  • As much detail as you can regarding your query

What is an MPRN number? Your Meter Point Reference Number (MPRN) is an 11-digit number that identifies your home and is how you can ensure you pay for your electricity usage and not someone else’s. You'll usually need your MPRN if you're looking to switch suppliers or you're unsure whose meter belongs to whom.

Read More in Our MRPN Guide!

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What Are the Other SSE Airtricity Contact Numbers?

Yes! If your query does not pertain to one of the items listed above, there are other easy ways to contact SSE Airtricity, we list these below.

What Is the SSE Airtricity Sales Number?

If you are thinking of switching energy providers, the direct SSE Airtricity contact number to dial is 0818 81 81 10 Monday to Friday: 8am - 6:30pm.

If you are moving and would like to transfer your Airtricity account to the new property, this is also the number to call. That said, moving homes is usually the best opportunity to compare the market and find the best energy plan according to the type of meter at the new property. 

You may want to take this opportunity to shop around before just transferring your account over.

Can I Contact SSE Airtricity by Web Chat?

According to SSE Airtricity Ireland reviews, SSE are more responsive online, so for those who are adept and enjoy technological tools, then using the web chat feature to contact Airtricity may be perfect for you. You will be asked to provide some specific details about yourself and your account to use the service, specifically:

  1. Your name
  2. Your account number
  3. Your MPRN and/or GPRN numbers
  4. Your email address
  5. The nature of your query

Can I Contact SSE Airtricity via Social Media?

More and more suppliers are responding to customer queries directly via social media channels. Airtricity is no different, you can get in touch with representatives from SSE Airtricity from Monday to Friday 8am - 8pm and also on weekends and bank holidays between 10am and 6pm. The provider and message them via the following channels:

SSE Airtricity Facebook SSE Airtricity Twitter

Can I Contact Airtricity by Post?

If you prefer to write and contact SSE Airtricity Ireland by post, there is one postal address to use for all queries. It is:

SSE Airtricity Mailing Address
Red Oak South
South County Business Park
Leopardstown
Dublin 18, D18 W688

What is the Airtricity Contact Number for Business Accounts?

SSE Airtricity has divided its contact information into two categories for business accounts:

  1. Small & Medium businesses
  2. Large businesses

We have summarised the various contact information for businesses in the table below.

💻 SSE Airtricity Business Contact Details

Department

Contact Details

Customer Service for all Business Accounts

0818 81 21 44
Monday to Friday
9am-5:30pm
[email protected]

Small & Medium Business Sales

0818 88 28 03
Monday to Friday: 9am - 5:30pm

Large Business Sales

0818 92 77 75
Monday to Friday: 9am - 5:30pm

SSE Utility Solutions - Public lighting faults

0818 37 27 72

What Is the Phone Number for SSE Airtricity Rewards?

The SSE Rewards program is run in conjunction with the SSE Group, which is based out of Scotland. We haven’t been able to find any contact phone number or email address for SSE Rewards. The only communication avenue that seems available is via their online form.

Northern Ireland customers will want to use the following link instead.

Can I Contact SSE Airtricity from Abroad?

Yes, you can! However, given that all of their contact numbers are all Lo-Call numbers, they will not function from outside Ireland. Therefore, you will either have to communicate with the company by social media, email, or webchat.

Alternatively, the SSE Airtricity contact number of +353 1 655 6093 can be used Monday to Friday from 8 am to 8 pm. To call from abroad, dial "00", then the country code "353", then the area code "1" and the number "8529534".

If you are in Ireland and want to avoid paying the Lo-Call fees from your phone, simply drop the country code of +353 and dial the contact number from abroad.

Summary of All SSE Airtricity Contact Details

Here is a quick summary of the various SSE Airtricity Ireland contact information for all the various departments. Don’t forget that you can also communicate with the provider directly from your Airtricity online account, social media, or webchat.

📞 Summary of SSE Airtricity Contact Options

Department

Phone Number

Email Address

Opening Hours

Residential Customer Support

0818 81 22 20

[email protected]

Mon-Fri
8am - 8pm

Residential Customer Support from Abroad

00 353 1655 6093

[email protected]

Mon-Fri
8am - 8pm

Residential Sales

0818 81 81 10

None

Mon-Fri
8am - 6:30pm

Verification of Field Sales Representatives

1800 927 218

None

Mon-Fri
11am - 9pm

Business Accounts Customer Service

0818 81 21 44

[email protected]

Mon-Fri
9am - 5:30pm

SME Business Sales

0818 88 28 03

None

Mon-Fri
9am - 5:30pm

Large Business Sales

0818 92 77 75

None

Mon-Fri
9am - 5:30pm

SSE Airtricity contact mailing address

N/A

SSE Airtricity,
Red Oak South,
South County Business Park
Leopardstown,
Dublin 18

Any time

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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