What Is the PrepayPower Contact Number?
Call PrepayPower on their free contact number at 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm. If you are looking to switch electricity provider, you can call 📞(01) 913 1771.
What Is the PrepayPower Contact Number?
The main PrepayPower contact number is 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm.
There are a range of free contact numbers for the provider available to the public. You can find the appropriate contact number listed in the table:
📞 PrepayPower Contact Numbers
Customer Service
The main number to contact customer service is 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm.
Meter Installation
If you need a PAYG meter installed in your property, you can contact the installation department on 1800 989 001, available Monday to Friday: 9 am to 5:30 pm.
Sales
If you are looking to sign up with PrepayPower, you can contact their sales team on 1800 910 010 or 021 235 5909, available Monday to Friday: 8am to 7pm Saturday: 9am to 5pm.
Moving Home
If you are moving home and need to move your account to a new MPRN number, you can contact the moving department on 1800 844 784, Monday to Friday: 9am to 7:30pm, and on Saturday: 9am to 4pm.
Landlord Sales
If you are a landlord and are looking to sign up with PrepayPower, you can contact the landlord's department on 1800 929 053, Monday to Friday: 9am to 7:30pm.
Broadband Support Team
If you need help with your broadband account or connection, you can call 1800 989 004, Monday to Friday: 9am to 7pm, and on Saturday: 9am to 4pm
What Is the PrepayPower Emergency Contact Number?
PrepayPower does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.
Is There a PrepayPower Contact Number for Topping Up?
PrepayPower do not offer a phone top up service and therefore there is no number available to call.
Despite this, they do offer a range of top up methods, including:
- Online
- Through the PrepayPower app
- In store at Payzone locations
If you have any queries about topping-up, you can contact the PrepayPower customer support team.
Need to Top Up Your PAYG Meter?
What Is The Email to Contact PrepayPower?
You can also email one of the following email addresses depending on your query:
Query type | Email address |
|---|---|
To sign up | |
Moving home | |
Sales | |
Landlords | |
Complaints |
Does PrepayPower Have a Live Chat Option?
PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone.
In order to access the live chat to begin talking to a PrepayPower agent:
- Go to the PrepayPower contact page.
- Choose whether you're a new or an existing customer.
- Select what your issue.
- Scroll down to find the yellow Chat Now button.
- Select the box.
- A chat box will then appear that you can use to talk to a PreapayPower agent.
What Is the PrepayPower Postal Address?
You can also contact the provider by post at the following address:
PrepayPower Ireland Postal Address
Paramount Court
Corrig Road
Sandyford Industrial Estate
Dublin 18
D18 R9C7
How Do I Contact PrepayPower to Complain?
If you would like to raise a complaint with PrepayPower, follow these simple procedures:
- Contact their customer service team.
- If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
- If the problem still doesn't get resolved, consider escalating it to the CRU, the regulatory body for the electricity market in Ireland.
- It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number, which PrepayPower should provide you.
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