How Do I Contact PrepayPower?

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.

To contact PrepayPower, call their free phone number on 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm. If you are looking to switch electricity provider, you can call 📞(01) 913 1771.

What Is the PrepayPower Contact Number?

The main PrepayPower contact number is 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm.

There are a range of free contact numbers for the electricity provider available to the public. You can find the appropriate contact number listed in the table:

Is There a PrepayPower Contact Number for Topping Up?

PrepayPower do not offer a phone top up service and therefore there is no number available to call.

Despite this, they do offer a range of top up methods, including:

• Online
• Through the PrepayPower app
• In store at Payzone locations

If you have any queries about topping-up, you can contact the PrepayPower customer support team.

What Is The Email to Contact PrepayPower?

You can also email one of the following email addresses depending on your query:

Can I Contact PrepayPower on Social Media?

PrepayPower can be contacted on social media, although it is not their channel for customer service enquiries.

You can contact the provider on the following social media channels:

• Facebook
• Instagram
• X

While these social media channels can be useful for updates on the latest offers from PrepayPower, they are not recommended for those with urgent queries, or those having issues with their electricity supply.

Does PrepayPower Have a Live Chat Option?

PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone.

In order to access the live chat to begin talking to a PrepayPower agent:

1. Go to the PrepayPower contact page.
2. Choose whether you're a new or an existing customer.
3. Select what your issue.
4. Scroll down to find the yellow Chat Now button.
5. Select the box.
6. A chat box will then appear that you can use to talk to a PreapayPower agent.

What Is the PrepayPower Postal Address?

You can also contact the provider by post at the following address:

How Do I Contact PrepayPower to Complain?

If you would like to raise a complaint with PrepayPower, follow these simple procedures:

1. Contact their customer service team.
2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
3. If the problem still doesn't get resolved, consider escalating it to the CRU, the regulatory body for the electricity market in Ireland.
4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number, which PrepayPower should provide you.

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.