How Do I Contact PrepayPower? Phone Numbers and Email

By David Tait Reviewed by Cormac Breen

Editorial Manager

Call PrepayPower on their free contact number at 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm. If you are looking to sign up to PrepayPower as a new customer, you can contact their sales team on 1800 910 010, Mon-Fri: 8am-8pm Sat: 9am-5pm.

What Is the PrepayPower Contact Number?

The main PrepayPower contact number is 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm.

There are a range of free contact numbers for the provider available to the public. You can find the appropriate contact number listed in the table below.

Note that the opening hours for some departments varies throughout the week, so double check before calling to make sure the department you wish to contact is open at that time.

If you are calling for an emergencyIn case of an electrical or gas emergency, you should contact the 24hr emergency numbers of 1800 372 999 (ESB) for electricity and 1800 20 50 50 for gas (Gas Networks). PrepayPower does not handle emergencies.

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Is There PrepayPower Number for Topping Up?

PrepayPower do not offer a phone top up service and therefore there is no number available to call. Despite this, they do offer a range of top up methods including online, through the PrepayPower app and in store.

Need extra information about topping up with PrepayPower? Clink the link below to read our comprehensive guide to topping up your PAYG PrepayPower account.

Read Our PrepayPower Top Up Guide for 2025

How Do I Email to Contact PrepayPower?

You can also email one of the following email addresses depending on your query.

Does PrepayPower Have a Live Chat Option?

PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone. I

n order to access the live chat to begin talking to a PrepayPower agent, you'll first need to go to the PrepayPower Contact page.

You'll need to pick whether you're a new customer or an existing customer, and then select what your issue is.

After you've done this, two boxes will appear at the bottom of the page that you'll need to scroll down to find. On the left box, there'll be a yellow Chat Now button that you can click. A chat box will then pop up on the right-hand corner that you can now use to talk to a PrepayPower agent.

What Is the PrepayPower Postal Address?

You can also contact the provider by post at the following address:

How Do I Contact PrepayPower to Complain?

If you would like to raise a complaint with PrepayPower, follow these simple procedures:

1. Contact their customer service team.
2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
3. If the problem still doesn't get resolved, consider escalating it to the CRU.
4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number, which PrepayPower should provide you.

If you are interested to know the comments of other PrepayPower customers and any complaints they had about the provider, have a look at our comprehensive PrepayPower review article by clicking the button below.

Check Out Our PrepayPower Reviews Guide!