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How Do I Contact PrepayPower?

Updated on
min reading
PrepayPower logo with customer service headset

To contact PrepayPower, call their free phone number on 1800 911 977. Their customer service line is open Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm. If you are looking to switch electricity provider, you can call 📞(01) 913 1771.

What Is the PrepayPower Contact Number?

PrepayPower have a range of free contact numbers depending on the nature of your query.

You can find the appropriate contact number for the electricity provider listed in the table below:

📞 PrepayPower Contact Numbers
DepartmentPhone NumberCustomer Service Opening Hours
Customer Service1800 911 977Monday–Friday: 8am–9pm, Saturday: 9am–7pm, Sunday: 10am–6pm
Sales1800 910 010 or 021 235 5909Monday to Friday: 8am to 7pm Saturday: 9am to 5pm
Landlord Sales1800 929 053Monday to Friday: 9am to 7:30pm
Moving Home1800 844 784Monday to Friday: 9am to 7:30pm, and on Saturday: 9am to 4pm
Meter Installation1800 989 001Monday to Friday: 9 am to 5:30 pm
Broadband Support Team1800 989 004Monday to Friday: 9am to 7pm, and on Saturday: 9am to 4pm

What Is the PrepayPower Emergency Contact Number?

PrepayPower does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.

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Is There a PrepayPower Contact Number for Topping Up?

PrepayPower do not offer a phone top up service and therefore there is no number available to call.

Despite this, they do offer a range of top up methods, including:

If you have any queries about topping-up, you can contact the PrepayPower customer support team.

What Is The Email to Contact PrepayPower?

You can also email one of the following email addresses depending on your query:

💻 PrepayPower Email Addresses

Query type

Email address

To sign up

[email protected]

Moving home

[email protected]

Sales

[email protected]

Landlords

[email protected]

Complaints

[email protected]

Can I Contact PrepayPower on Social Media?

PrepayPower can be contacted on social media, although it is not their channel for customer service enquiries.

You can contact the provider on the following social media channels:

  • Facebook
  • Instagram
  • X

While these social media channels can be useful for updates on the latest offers from PrepayPower, they are not recommended for those with urgent queries, or those having issues with their electricity supply.

Does PrepayPower Have a Live Chat Contact Option?

PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone.

In order to access the live chat to begin talking to a PrepayPower agent:

  1. Go to the PrepayPower contact page.
  2. Choose whether you're a new or an existing customer.
  3. Select what your issue.
  4. Scroll down to find the yellow Chat Now button.
  5. Select the box.
  6. A chat box will then appear that you can use to talk to a PreapayPower agent.

Can I Contact PrepayPower Using an Online Callback Form?

PrepayPower do not offer an online callback form and instead,prefer that customers call the customer care centre or speak with an agent via the live chat option on their homepage.

Can I Contact PrepayPower by Post?

You can also contact the provider by post at the following address:

PrepayPower Ireland Postal Address
Paramount Court
Corrig Road
Sandyford Industrial Estate
Dublin 18
D18 R9C7

How Do I Contact PrepayPower to Complain?

If you would like to raise a complaint with PrepayPower, follow these simple procedures:

  1. Contact their customer service team.
  2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
  3. If the problem still doesn't get resolved, consider escalating it to the CRU, the regulatory body for the electricity market in Ireland.
  4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number, which PrepayPower should provide you.
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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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