To contact PrepayPower, call 1800 911 977 (Mon–Fri: 8am–9pm; Sat: 9am–7pm; Sun: 10am–6pm). You can also email [email protected].
PrepayPower contact details at a glance
| Customer service phone | |
| Emergency number |
Electricity emergencies (ESB Networks): 1800 372 999
Gas emergencies (Gas Networks Ireland): 1800 20 50 50
|
| [email protected] | |
| Opening hours | Mon–Fri: 8am–9pm; Sat: 9am–7pm; Sun: 10am–6pm |
| Postal address | Paramount Court, Corrig Road, Sandyford, Dublin 18, D18 R9C7, Ireland |
| Mobile app |
PrepayPower
|
| Social media |
PrepayPower phone number
The main customer service number for PrepayPower is 1800 911 977, available Mon–Fri: 8am–9pm; Sat: 9am–7pm; Sun: 10am–6pm. You can use this number to:
- Query your account or billing
- Submit a meter reading
- Transfer or close your account
- Report a problem or make a complaint
- Ask about switching or new plans
Emergency numbers
- Electricity emergencies (ESB Networks): 1800 372 999
- Gas emergencies (Gas Networks Ireland): 1800 20 50 50
These lines are available 24/7 for emergencies and dangerous situations.
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More ways to contact PrepayPower
PrepayPower online account & app
PrepayPower app
Manage your PrepayPower account on the go — check usage, top up and track your energy.
PrepayPower on social media
You can also reach PrepayPower or stay updated via their social media channels:
How to Make a Complaint About PrepayPower
If you have an unresolved issue with PrepayPower, you can escalate through the following steps:
Contact PrepayPower directly
Call 1800 911 977 or email [email protected]. Ask for a reference number and keep a record of all correspondence.
Escalate to a manager
If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.
Contact the CRU
If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):
- Phone: 1800 404 404
- Email: [email protected]
- Online: www.cru.ie
- Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24
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