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PrepayPower Contact: All Phone Numbers and Emails

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PrepayPower logo with customer service headset

Are you looking for the PrepayPower contact information? A well-known long-time pay-as-you-go provider, PrepayPower has also upped the ante in recent years by first providing pay-as-you-go gas, and then broadband to its customers.

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What Is the PrepayPower Phone Number?

If you're looking to get in touch with the company, the first thing you'll want to find is the PrepayPower phone number. There are a range of PrepayPower contact numbers available to the general public. You can find the appropriate contact number listed in the table below.

PrepayPower Contact Numbers
Department Phone Number Hours of Operation
Prepay Power Top Up 1800 911 977 Monday to Friday: 8 am to 9 pm
Saturday: 9 am to 7 pm
Sunday: 10 am to 6 pm
Refer a Friend 1800 844 269 Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 pm
Installation 1800 989 001 Monday to Friday: 9 am to 5:30 pm
Moving Home 1800 844 784 Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 p.m.
Sales 1800 910 010 or 021 235 5909 Monday to Friday: 8 am to 7 pm
Saturday: 9 am to 5 pm
Landlord Sales 1800 929 053 Monday to Friday: 9 am to 7:30 pm
Broadband Support Team 1800 989 004 Monday to Friday: 9 am to 7 pm
Saturday: 9 am to 4 pm
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If you are calling for an emergencyIn case of an electrical or gas emergency you should contact the 24hr emergency numbers of 1800 372 999 (ESB) for electricity and 1800 20 50 50 for gas (Gas Networks). PrepayPower does not handle emergencies.

Is There PrepayPower Contact Number for Businesses?

The company is only providing services to residential customers. It has yet to announce any future date in expanding to business accounts for either energy or broadband.

Consequently, there is no specific PrepayPower Contact number for businesses.

woman using laptop

Does PrepayPower Have a Live Chat Option?

PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone. In order to access the live chat to begin talking to a PrepayPower agent, you'll first need to go to the PrepayPower Contact page. You'll need to pick whether you're a new customer or an exist customer and then select what your issue is.

After you've done this, two boxes will appear at the bottom of the page that you'll need to scroll down to find. On the left box, there'll be a yellow Chat Now button that you can click. A chat box will then pop up on the righthand corner that you can now use to talk to a PrepayPower agent.

What Is the PrepayPower Post Address?

You can also contact the provider by post at the following address:

PrepayPower Ireland Postal Address
Paramount Court
Corrig Road
Sandyford Industrial Estate
Dublin 18
D18 R9C7

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Can I Contact PrepayPower Online or by Email?

If you prefer to contact PrepayPower online, you can fill out the online contact form on their website, use their live online chat services, or contact the supplier on Facebook.

How Do I Email PrepayPower?

You can also send an email to one of the following email addresses depending on your query.

PrepayPower Email Addresses
Query type Email address
 To join [email protected] (Refer a Friend Bonus)
 Moving home [email protected]
Sales [email protected]
 Landlords [email protected]
 Complaints [email protected]

How Do I Make a Complaint to PrepayPower?

question mark

If you would like to raise a complaint with PrepayPower, follow these simple procedures;

  1. Contact their customer service team.
  2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
  3. If the problem still doesn't get resolved, consider escalating it to the CRU.
  4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number which PrepayPower should provide you.

Can I Lodge a Complaint About PrepayPower's Pricing?

As we have reiterated in many articles here, pay-as-you-go is by far the most expensive way to pay for electricity or gas. Have a look below at the latest pricing table for the cheapest electricity supplier in Ireland to give you an idea of how much more expensive it is.

Cheapest Electricity Offer per Supplier
Supplier Best Offer Estimated Annual Bill
Flogas No Discount €1,758.51
Energia 10% on all tarriffs €1,792.82
SSE Airtricity 15% on Electricity €1,861.96
Yuno Energy Fixed Discount €1,862.45
Waterpower No Discount €1,865.44
Community Power No Discount €1,937.87
Bord Gáis 15% on all tarriffs €2,001.47
Electric Ireland 5.5% or 8.5% on DF €2,020.43
Ecopower No Discount €2,116.77
Pinergy No Discount €2,184.85
PrepayPower No Discount €2,245.24

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*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter unless specified. All discounts and cashback have been applied. This also includes the PSO Levy at  €0.00.
Last updated: 03/10/2023.

If you would like to switch energy providers, you may need to change the type of meter you have installed to be permitted to do so. Although the initial cost may be high, I am sure the above table demonstrates how quickly you will recover that investment.

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