How Do I Contact PrepayPower?

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PrepayPower logo with customer service headset

Call the PrepayPower top up number on 1800 911 977! As a well-known long-time pay-as-you-go provider, PrepayPower has also been one of the major suppliers for electricity and gas to thousands of customers who prefer to use top up. In our contact PrepayPower guide, we'll walk you through all the PrepayPower contact information including phone numbers, emails, and even via post!

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What Is the PrepayPower Phone Number?

If you're looking to get in touch with the company, the first thing you'll want to find is the PrepayPower phone number. There are a range of PrepayPower contact numbers available to the general public. You can find the appropriate contact number listed in the table below.

PrepayPower Contact Numbers
DepartmentPhone NumberHours of Operation
Prepay Power Top Up1800 911 977Monday to Friday: 8 am to 9 pm
Saturday: 9 am to 7 pm
Sunday: 10 am to 6 pm
Refer a Friend1800 844 269Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 pm
Installation1800 989 001Monday to Friday: 9 am to 5:30 pm
Moving Home1800 844 784Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 p.m.
Sales1800 910 010 or 021 235 5909Monday to Friday: 8 am to 7 pm
Saturday: 9 am to 5 pm
Landlord Sales1800 929 053Monday to Friday: 9 am to 7:30 pm
Broadband Support Team1800 989 004Monday to Friday: 9 am to 7 pm
Saturday: 9 am to 4 pm

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If you are calling for an emergencyIn case of an electrical or gas emergency you should contact the 24hr emergency numbers of 1800 372 999 (ESB) for electricity and 1800 20 50 50 for gas (Gas Networks). PrepayPower does not handle emergencies.

Is There PrepayPower Contact Number for Businesses?

The company is only providing services to residential customers. It has yet to announce any future date in expanding to business accounts for either energy or broadband.

Consequently, there is no specific PrepayPower Contact number for businesses.

woman using laptop

Does PrepayPower Have a Live Chat Option?

PrepayPower does have a live chat option on their website that you can access to get an immediate response rather than having to wait about on the phone. In order to access the live chat to begin talking to a PrepayPower agent, you'll first need to go to the PrepayPower Contact page. You'll need to pick whether you're a new customer or an existing customer and then select what your issue is.

After you've done this, two boxes will appear at the bottom of the page that you'll need to scroll down to find. On the left box, there'll be a yellow Chat Now button that you can click. A chat box will then pop up on the right hand corner that you can now use to talk to a PrepayPower agent.

What Is the PrepayPower Post Address?

You can also contact the provider by post at the following address:

PrepayPower Ireland Postal Address
Paramount Court
Corrig Road
Sandyford Industrial Estate
Dublin 18
D18 R9C7

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Can I Contact PrepayPower Online or by Email?

If you prefer to contact PrepayPower online, you can fill out the online contact form on their website, use their live online chat services, or contact the supplier on Facebook.

How Do I Email to Contact PrepayPower?

You can also send an email to one of the following email addresses depending on your query.

PrepayPower Email Addresses
Query typeEmail address
To join[email protected]
Moving home[email protected]
Sales[email protected]
Landlords[email protected]
Complaints[email protected]

How Do I Contact PrepayPower to Complain?

question mark

If you would like to raise a complaint with PrepayPower, follow these simple procedures:

  1. Contact their customer service team.
  2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
  3. If the problem still doesn't get resolved, consider escalating it to the CRU.
  4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number which PrepayPower should provide you.

Check Out Our PrepayPower Reviews Guide!

Can I Lodge a Complaint About PrepayPower's Pricing?

As we have reiterated in many articles here, pay-as-you-go is by far the most expensive way to pay for electricity or gas. Have a look below at the latest pricing table for the cheapest electricity supplier in Ireland to give you an idea of how much more expensive it is.

Cheapest Electricity Offer per Supplier
SupplierBest OfferEstimated Annual BillTrustpilot Reviews
Yuno EnergyFixed Discount€1,324.993.6 / 5
FlogasNo Discount€1,332.294.2 / 5
Energia31% Selectra Discount 📞€1,340.374.1 / 5
SSE AirtricityFixed Offer€1,380.901.2 / 5
Bord Gáis24% on Electricity€1,388.221.7 / 5
Electric Ireland24% on EO, DF€1,394.351.4 / 5
Community PowerNo Discount€1,448.22N/A
EcopowerNo Discount€2,808.533.9 / 5
PrepayPowerNo Discount€1,835.814.8 / 5
PinergyNo Discount€2,001.734.6 / 5
WaterpowerNo Discountnew customers are currently unable to switchN/A

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter unless specified. All discounts and cashback have been applied. This also includes the PSO Levy at €0.00.
Last updated: April 2024

If you would like to switch energy providers, you may need to change the type of meter you have installed to be permitted to do so. Although the initial cost may be high, I am sure the above table demonstrates how quickly you will recover that investment.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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