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PrepayPower Contact: All Phone Numbers & Emails

PrepayPower logo with customer service headset

Are you looking for the PrepayPower contact information? A well-known long-time pay-as-you-go provider, PrepayPower has also upped the ante in recent years by first providing pay-as-you-go gas, and then broadband to its customers.


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(01) 267 8669or
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What Is the PrepayPower Phone Number?

If you're looking to get in touch with the company, the first thing you'll want to find is the PrepayPower phone number. It has a range of contact numbers available to the general public. You can find the appropriate contact number listed in the table below.

PrepayPower Contact Numbers
Department Phone Number Hours of Operation
Prepay Power Top Up 1800 911 977 Monday to Friday: 8 am to 9 pm
Saturday: 9 am to 7 pm
Sunday: 10 am to 6 pm
Refer a Friend 1800 844 269 Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 pm
Installation 1800 989 001 Monday to Friday: 9 am to 5:30 pm
Moving Home 1800 844 784 Monday to Friday: 9 am to 7:30 pm
Saturday: 9 am to 4 p.m.
Sales 1800 910 010 or 021 235 5909 Monday to Friday: 8 am to 7 pm
Saturday: 9 am to 5 pm
Landlord Sales 1800 929 053 Monday to Friday: 9 am to 7:30 pm
Broadband Support Team 1800 989 004 Monday to Friday: 9 am to 7 pm
Saturday: 9 am to 4 pm
Tired of using Pay-As-You-Go?
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If you are calling for an emergencyIn case of an electrical or gas emergency you should contact call the 24hr emergency numbers of 1800 372 999 (ESB) for electricity and 1800 20 50 50 for gas (Gas Networks). PrepayPower does not handle emergencies.

Is There PrepayPower Contact Number for Businesses?

The company is only providing services to residential customers. It has yet to announce any future date in expanding to business accounts for either energy or broadband.

Consequently, there is no specific PrepayPower Contact number for businesses.

What Is the PrepayPower Mailing Address?

You can also contact the provider by post at the following address:

PrepayPower Ireland Postal Address
Paramount Court
Corrig Road
Sandyford Industrial Estate
Dublin 18
D18 R9C7

Selectra man

Pay-As-You-Go is expensive. Find a better energy offer today.

Call us and we'll help move you to a better tariff, fast.

(01) 267 8669or
Ad
Selectra man

Save money on your energy bills with Selectra.

Selectra is currently closed. You can leave your phone number and get a free callback.

Can I Contact PrepayPower Online or by Email?

If you prefer to contact PrepayPower online, you can fill out the online contact form on their website, use their live online chat services, or contact the supplier on Facebook.

How Do I Email PrepayPower?

You can also send an email to one of the following email addresses depending on your query.

PrepayPower Email Addresses
Query type Email address
 To join [email protected] (Refer a Friend Bonus)
 Moving home [email protected]
Sales [email protected]
 Landlords [email protected]
 Complaints [email protected]

How Do I Make a Complaint to PrepayPower?

If you would like to raise a complaint with PrepayPower, follow these simple procedures;

  1. Contact their customer service team.
  2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
  3. If the problem still doesn't get resolved, consider escalating it to the CRU.
  4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number which PrepayPower should provide you.

Can I Lodge a Complaint about PrepayPower's Pricing?

As we have reiterated in many articles here, pay-as-you-go is by far the most expensive way to pay for electricity or gas. Have a look below at the latest pricing table for the cheapest electricity supplier in Ireland to give you an idea of how much more expensive it is.

Cheapest Electricity Offer per Supplier
Supplier Best offer Price per year
Bright Energy Has stopped trading No longer available
Bord Gáis Energy 10% Discount €2,103.00
Community Power Standard €3,209.75
Ecopower 25% Discount €1,759.42
Electric Ireland 5.5% Discount
€100 Cashback
€1,870.00
Energia 10% Discount €1,608.34
Flogas 20% Discount €1,892.40
Glowpower

Standard

€3,036.55
Iberdrola Has stopped trading No longer available
Panda Power Has stopped trading No longer available
Pinergy Smart Tariff €2,072.46
Prepay Power Time of day tariff €1,959.80
SSE Airtricity 10% Discount
€100 Cashback
€1,964.40
Waterpower Standard €2,616.43
Compare the Energy Market Call  (01) 903 6528  Ad  Mon - Fri: 9 am - 6 pm

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2022

If you would like to switch energy providers, you may need to change the type of meter you have installed to be permitted to do so. Although the initial cost may be high, I am sure the above table demonstrates how quickly you will recover that investment.

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