PrepayPower Contact: All Phone Numbers & Emails

PrepayPower logo with customer service headset

Are you looking for the PrepayPower contact information? A well-known long-time pay-as-you-go provider, PrepayPower has also upped the ante in recent years by first providing adding pay-as-you-go gas, and then broadband to its customers.

If you are calling for an emergencyIn case of an electrical or gas emergency you should not contact call the 24hr emergency numbers of 1800 372 999 (ESB) for electricity and 1800 20 50 50 for gas (Gas Networks). PrepayPower does not handle emergencies.

How do I Contact PrepayPower?

A customer service agent headset

With such a variety of products, it can be challenging to figure out which phone number to call or other ways you can get in contact with PrepayPower. Here at Selectra, we’ve compiled all of the PrepayPower contact details and placed them on one single page.

There are various ways you can contact PrepayPower. They are:

  • By Phone
  • By Post
  • Online
  • By Email

We break down the different options according to your query for your preferred contact method.

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What is the PrepayPower Phone Number?

If you're looking to get in touch with the company, the first thing you'll want to find is the PrepayPower phone number. It has a range of contact numbers available to the general public. You can find the appropriate contact number listed in the table below.

PrepayPower Contact Numbers
Department Phone Number Hours of Operation
Customer Service 1800 844 800 Monday to Friday: 8 a.m. to 9 p.m.
Saturday: 9 a.m. to 7 p.m.
Sunday: 10 a.m. to 6 p.m.
Top Up 1800 911 977 Monday to Friday: 8 a.m. to 9 p.m.
Saturday: 9 a.m. to 7 p.m.
Sunday: 10 a.m. to 6 p.m.
Refer a Friend 1800 844 269 Monday to Friday: 9 a.m. to 7h30 p.m.
Saturday: 9 a.m. to 4 p.m.
Installation 1800 989 001 Monday to Friday: 9 a.m. to 5h30 p.m.
Moving Home 1800 844 784 Monday to Friday: 9 a.m. to 7h30 p.m.
Saturday: 9 a.m. to 4 p.m.
Sales 1800 910 010 or 021 235 5909 Monday to Friday: 8 a.m. to 7 p.m.
Saturday: 9 a.m. to 5 p.m.
Landlord Sales 1800 929 053 Monday to Friday: 9 a.m. to 7h30 p.m.
Broadband Support Team 1800 989 004 Monday to Friday: 9 a.m. to 7 p.m.
Saturday: 9 a.m. to 4 p.m.
Compare the Energy Market Call  01 267 8669  Ad  Monday to Friday: 10 a.m. to 7h30 p.m.

What is the PrepayPower Mailing Address?

You can also contact the provider by post at the following address:

  • PrepayPower Ireland Contact Address
  • Paramount Court,
  • Corrig Road,
  • Sandyford Industrial Estate,
  • Dublin 18, D18 R9C7, Ireland.

Can I Contact PrepayPower Online or by Email?

If you prefer to contact PrepayPower online, you can fill out the online contact form on their website, use their live online chat services, or contact the supplier on Facebook.

You can also send an email to one of the following email addresses depending on your query.

PrepayPower Email Addresses
Query type Email address
To join joinus@prepaypower.ie (Refer a Friend Bonus)
Moving home moving@prepaypower.ie
Sales sales@prepaypower.ie
Landlords landlords@prepaypower.ie
Complaints customer.care@prepaypower.ie

How do I make a complaint to PrepayPower?

If you would like to raise a complaint with PrepayPower, follow these simple procedures;

  1. Contact their customer service team.
  2. If they cannot fix your issue to your satisfaction, you can send them an official complaint via email or by post.
  3. If the problem still doesn't get resolved, consider escalating it to the CRU.
  4. It's important to know that, to raise any issue with the CRU, you'll need a complaint reference number which PrepayPower should provide you.

Can I lodge a complaint regarding PrepayPower's pricing?

As we have re-iterated in many articles here, pay-as-you-go is by far the most expensive way to pay for electricity or gas. Have a look below at the latest pricing table for the cheapest electricity supplier in Ireland to give you an idea of how much more expensive it is.

Cheapest Electricity Offer per Supplier
Supplier Best offer Price per year
Bright Energy Has stopped trading No longer available
Bord Gáis Energy 34% Discount €1,254.00
Community Power Standard €2,495.36
Ecopower 25% Discount €1,759.42
Electric Ireland 26% Discount €1,202.00
Energia 41% Discount €1,192.08
Flogas 40% Discount €1,156.28
Glowpower

Standard

€3,036.55
Iberdrola 26% Discount
€194 Cashback
€1,183.80
Panda Power 10%
€250 Cashback
€1,738.25
Pinergy Smart tariff €1,814.28
Prepay Power Time of day tariff €1,384.26
SSE Airtricity 33% Discount €1,214.19
Waterpower Standard €1,985.27
Compare the Energy Market Call  01 903 6528  Ad  Mon - Fri: 9 am - 6 pm

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: May 2022

If you would like to switch energy providers, you may need to change the type of meter you have installed to be permitted to do so. Although the initial cost may be high, I am sure the above table clearly demonstrates how quickly you will recover that investment.

Still have doubts? No problem, this is what our energy experts are here for. Available Monday to Friday from 10 am to 7:30 pm, you can call them for free at 01 267 8669 and explore your options.

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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.