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In 2025, PrepayPower has an average rating of 4.7 out of 5 on 2 platforms. Reviews of PrepayPower by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What Selectra's Energy Expert Has To Say About PrepayPower
Cormac, our energy expert and chief content editor here at Selectra.ie, specialises in the Irish energy market and has an in-depth knowledge of each electricity provider operating in the market including their pros, their cons, and what customers should be aware of when thinking of switching electricity provider.
When it comes to PrepayPower, this is what he has to say:
PrepayPower's main advantage is the complete control it gives customers over their energy spending through a pay-as-you-go system, allowing for better budgeting and real-time usage tracking. However, customers considering switching to a PAYG supplier should bear in mind the higher electricity rates and daily charges, as well as the inconvenience of frequent top-ups and the risk of disconnection if credit runs low.
Pros and Cons of PrepayPower According to Selectra
With over 5 years experience comparing the Irish energy market, Selectra has gained considerable insight and knowledge of each Irish energy provider.
Our indepth articles cover all topics that we feel are important to our readers from electricity fees and contact details, to login guides and customer reviews.
As one of Ireland's leading energy suppliers, this is what Selectra have to say about PrepayPower.
Strengths and Weaknesses of PrepayPower
Strengths of
PrepayPower
Ireland's only dedicated PAYG electricity and gas supplier.
Provides tools, such as mobile apps, that allow customers to track their energy consumption in real-time.
The prepayment system eliminates the need for monthly or bi-monthly bills, simplifying household finances.
Weaknesses of
PrepayPower
Prepay electricity, in general, can be more expensive due to higher standard unit rates and additional daily charges for the prepayment meter itself.
If credit is not maintained, there's a risk of disconnection, which can be particularly problematic for vulnerable customers.
Customers have reported issues with trying to switch away from PAYG suppliers.
How Do PrepayPower's Rates Compare to Other Providers?
Here at Selectra, we are constantly comparing and reviewing supplier's rates and tariffs to make sure you are as up-to-date as possible on the latest offers. In doing so, we aim to try and save you as much possible on your annual electricty bills
In the case of PrepayPower, this is our review of their current rates and tariffs:
PrepayPower operates on a unique 'pay-as-you-go' model, allowing customers to have full control over their gas and electricity spending.
While this provides a great way to manage and budget energy usage by availing of their customer app,the unit rates can sometimes be higher compared to traditional bill-pay plans.
This provider can be a good fit for those who want to avoid monthly bills and prevent energy debt.
Talk to us here at Selectra and we can help you make the right choice and save money!
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Energy
Call Today to Switch Energy Providers and Save On Your Energy Bills
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What Do Customers Have To Say About PrepayPower on Google and Trustpilot?
Review platforms such as Selectra, Google and Trustpilot reviews offer a direct look at what real customers think of an energy provider.
While many people are familiar with these platforms for local businesses or products, their role is just as important in the utility sector. These reviews provide unfiltered insights into things like customer service, billing accuracy, and how they handle customer complaints.
By comparing the scores on these two major sites, you can get a balanced picture of customer satisfaction and help decide if a provider's reputation matches its promises.
The table below offers an overview of the average rating for PrepayPower based on customers opinions from popular review websites.
Online Reviews for PrepayPower
Platform
Rating
Number of Reviews
Trustpilot
4.8 out of 5
9542
Google
4.6 out of 5
4562
Be Careful with Review Websites
While review websites like Google and Trustpilot can be useful tools, they are often used as a venting platform for unhappy customers which may lead to the supplier having a worse rating. This rating, therefore, may not be a true reflection of the average customer experience, but rather that of a vocal minority.
Reviews of PrepayPower from Google
Google reviews offer valuable real world experiences and quick insights, helping customers make informed decisions about a business.
However, they come with downsides, as they can be heavily influenced by fake, biased, or unhelpful reviews. Ultimately, while they are a useful tool, customers should approach them with a critical eye, as a business's public rating may not always reflect the full reality.
In 2025, PrepayPower has a rating of 4.6 out of 5. Customers who left reviews tended to focus on their experience with customer service, both positive and negative, along with complaints about billing issues. Others praised the provider for their pricing competitiveness.
Reviews of PrepayPower from Trustpilot
Trustpilot has become a key indicator of customer satisfaction, offering an independent platform for consumers to share their experiences.
For electricity providers, a high Trustpilot score can be a sign of quality service and reliability, while a low score often highlights issues with billing, customer support, or technical issues.
In 2025, has a rating of 4.8 out of 5 on the platform. Negative reviews from customers were directed towards issues with billing and pricing along with complaints about customer service. There were positive reviews where customers highlighted the reliability of the provider along with their own positive, personal experiences with customer service.
Instead, its public reports and publications are more focused on its regulatory and enforcement activities.
The CRU publishes reports that contain data on customer complaints. These reports often show which providers:
Gave the most complaints escalated to the CRU
The types of issues customers are facing
The Customer Care Team Annual Report 2024 provides a comparative look at how different providers are performing in customer service and complaint resolution over the last 12 months
In the case of PrepayPower, this is what the CRU report had to say
In 2024, PrepayPower's customer contacts decreased slightly to 121, down from 127 in 2023. The report notes that contact cases decreased for most suppliers overall.
How Do I Switch to PrepayPower?
Given PrepayPower's average rating of 4.7 out of 5 on 2 platforms, you might be considering switching to the energy provider.
Switching electricity providers is a straightforward process. Here are the most essential steps:
Gather Your Information: Find a recent electricity bill to get your Meter Point Reference Number (MPRN) and your annual energy usage.
Compare Tariffs:Compare tariffs and price plans from PrepayPower to find the best deal. Look at the price per unit, contract length, and any exit fees.
Start the Switch: Once you've chosen the plan you want, you can start the switch on PrepayPower's website or by phone. They will handle all the paperwork with your old supplier.
Finalise the Switch: On the day of the switch, take a final meter reading and provide it to PrepayPower. They will use this reading to generate your final bill from your old provider.
Learn More About Energy SavingOur energy guide articles contain lots of useful information on saving energy, lowering costs, the electricity market and having a more positive impact on the environment.
Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.
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