Weighted average across 3 platforms (15,172 total reviews)
Read all PrepayPower customer reviews: platform ratings (Trustpilot, Google), pros and cons from real customers, and our expert analysis to help you decide if PrepayPower is the right electricity and gas provider for you. PrepayPower has a weighted average score of 4.7/5 across 3 platforms. PrepayPower plans have earned a Selectra Score of up to C.
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Our expert opinion on PrepayPower
PrepayPower's main advantage is the complete control it gives customers over their energy spending through a pay-as-you-go system, allowing for better budgeting and real-time usage tracking. However, customers considering switching to a PAYG supplier should bear in mind the higher electricity rates and daily charges, as well as the inconvenience of frequent top-ups and the risk of disconnection if credit runs low.
PrepayPower pros and cons
Strengths
- Ireland's only dedicated PAYG electricity and gas supplier.
- Provides tools, such as mobile apps, that allow customers to track their energy consumption in real-time.
The prepayment system eliminates the need for monthly or bi-monthly bills, simplifying household finances.
Weaknesses
- Prepay electricity, in general, can be more expensive due to higher standard unit rates and additional daily charges for the prepayment meter itself.
- If credit is not maintained, there's a risk of disconnection, which can be particularly problematic for vulnerable customers.
- Customers have reported issues with trying to switch away from PAYG suppliers.
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PrepayPower ratings on review platforms
Ratings from independent consumer review platforms.
Based on 10,164 reviews
Based on 5,007 reviews
Based on 1 reviews
PrepayPower on Trustpilot
Trustpilot is an independent consumer review platform. PrepayPower has a rating of 4.7/5 based on 10,164 customer reviews on Trustpilot.
PrepayPower on Google Reviews
Google Reviews collects feedback from customers who interact with PrepayPower through Google Search and Maps. PrepayPower has a rating of 4.6/5 based on 5,007 Google reviews.
CRU customer contact data for PrepayPower
The Commission for Regulation of Utilities (CRU) publishes annual data on customer contacts and complaints for each energy supplier.
In 2024, PrepayPower's customer contacts decreased slightly to 121, down from 127 in 2023. The report notes that contact cases decreased for most suppliers overall.
What Customers Say About PrepayPower
Response from PrepayPower
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PrepayPower rates at a glance — April 2026
Electricity rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard, 24hr | €0.3084 | PAYG |
|
Gas rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard Gas | €0.1040 | Regular |
|
Rates shown are for a standard 24-hour urban meter unless specified otherwise.
Unit rates excl. VAT, incl. discounts. Annual costs incl. VAT & all charges, as of April 2026. View all rates
How to Switch to or From PrepayPower
Gather your details
Have your MPRN (electricity) or GPRN (gas) ready — you'll find it on your bill.
Compare plans
Use our comparator to find the best deal for your usage.
Start the switch
Sign up online or by phone — your new provider handles the rest.
Final meter reading
Submit a reading on switch day for an accurate final bill.
Compare Energy Providers and Save Today!
Our energy experts at Selectra compare all 11 Irish suppliers to find you the best rate — completely free and with no obligation.
