PrepayPower Customer Reviews and Ratings 2025 - Pros & Cons
In 2025, PrepayPower has a rating of 4.8 out of 5 on Trustpilot, and a rating of 4.5 out of 5 on Google. Reviews of PrepayPower by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about PrepayPower
PrepayPower's main advantage is the complete control it gives customers over their energy spending through a pay-as-you-go system, allowing for better budgeting and real-time usage tracking. However, customers considering switching to a PAYG supplier should bear in mind the higher electricity rates and daily charges, as well as the inconvenience of frequent top-ups and the risk of disconnection if credit runs low.
Pros and cons of PrepayPower according to Selectra
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Find out more!
What Do Customers Have To Say About PrepayPower on Google and Trustpilot?
The table below offers an overview of the average rating for PrepayPower based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| 4.5 out of 5 | 4164 | |
| Trustpilot | 4.8 out of 5 | 8769 |
Reviews of PrepayPower from Google
In 2025, PrepayPower has a rating of 4.5 out of 5. Customers who left reviews tended to focus on their experience with customer service, both positive and negative, along with complaints about billing issues. Others praised the provider for their pricing competitiveness.
Reviews of PrepayPower from TrustPilot
In 2025, PrepayPower has a rating of 4.8 out of 5. Negative reviews from customers were directed towards issues with billing and pricing along with complaints about customer service. There were positive reviews where customers highlighted the reliability of the provider along with their own positive, personal experiences with customer service.
| Supplier | Estimated Annual Bill | Details |
|---|---|---|
 Standard, 24hr |
1270.46 € Call to switch now |
|
 Standard, 24hr |
1314.83 € Call to switch now |
|
 Standard, 24hr |
1402.55 € Call to switch now |
|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a standard meter. All discounts have been applied.
