How Do I Register for the PrepayPower App?

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Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.

Updated on 12/06/2025

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The PrepayPower app allows you to manage your electricity usage and spending through a pay-as-you-go model. It offers features for topping up credit, monitoring consumption, accessing usage insights, and managing PrepayOil accounts. The PrepayPower app can be downloaded from the Apple App Store and Google Play Store. If you are looking to switch electricity provider, you can call 📞(01) 913 1771.

What Is the PrepayPower App?

The PrepayPower app is designed to provide a comprehensive and detailed overview of your electricity usage and spending, allowing you to monitor your balance, understand your energy consumption patterns, and manage your account directly from your smartphone or tablet.

For customers who also use PrepayPower for their home heating oil, the app integrates management of this service too.

Key features of the app include:

Easy Top-Ups: Quickly make a PrepayPower top-up to add credit to your electricity meter using saved payment methods or new card details. For Classic Pay Meters, receive a 19-digit Powercode; for Smart Pay Meters, credit is applied automatically.
Auto Top-Ups: Set a minimum balance threshold and a top-up amount, and the app will automatically add credit when your balance falls below that level, helping prevent disconnections.
Real-time Balance & Usage Insights: For Smart Pay+ customers, your electricity balance updates hourly, providing a granular view of spending. Smart Pay customers receive daily updates. View detailed consumption history by hour, day, and week to identify peak usage and understand your energy habits.
Savings Feature (Smart Pay+ Customers): Put money aside specifically for future electricity top-ups with once-off or recurring savings routines, giving you more control over your energy budget.
PrepayOil Management (for PrepayOil customers): If you also use PrepayPower for your heating oil, manage your oil usage, track tank levels, see delivery estimates, and top up your oil account directly through the app.
Low Balance Alerts: Receive notifications when your electricity credit is running low, allowing you to top up before your supply is interrupted.
Account Management: Update your personal details and access essential account information.

How Do I Set Up the PrepayPower App?

The PrepayPower app works by linking directly to your PrepayPower electricity account, allowing you to manage your prepayment service digitally.

Below, you will find a guide to setting up and using your app:

App Download and Setup: Download the PrepayPower app on your device and you'll be guided through a registration process that typically requires your PrepayPower account number, mobile number, and email address.

Connect Your Meter: Once registered, your app will link to your electricity meter and oil account if applicable.

Topping Up: Navigate to the "Top Up Now" section and choose your desired amount and payment method. If you have a Classic Pay Meter, you'll receive a Powercode via text and email to enter into your meter. For Smart Pay Meters, the credit applies automatically.

Monitoring Usage: Throughout the month, the app displays your remaining balance and provides detailed usage history. For Smart Pay and Smart Pay+ customers, this data is automatically collected from your smart meter.

Managing Features: Features like Auto Top-Ups, the Savings pot, and Low Balance Alerts helps you manage your energy consumption and budget.

PrepayOil Management: If you are a PrepayOil customer, the app provides a separate section to monitor your oil usage, tank levels, and to top up your oil account.

Where Can I Download the PrepayPower App?

The PrepayPower app can be downloaded from:

Apple App Store: Search for "PrepayPower" on your iPhone or iPad.
Google Play Store: Search for "PrepayPower" on your Android phone or tablet.

You can also find direct links to the app on the official PrepayPower website.

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Why Is the PrepayPower Not Working?

If your PrepayPower app is not working, here are some common troubleshooting steps to try:

Update the App: Ensure you have the latest version of the app installed from your app store. Updates often fix bugs and improve performance.
Clear Cache/Data: In your phone's settings, find the PrepayPower app and try clearing its cache or data. (Be aware that clearing data might require you to log back in).
Restart Your Device: Restarting your phone can typically resolve temporary glitches.
Check Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection.
Reinstall the App: As a last resort, delete the app and reinstall it from your app store.

If these steps don't resolve the issue, or if you have specific top-up or account-related problems, you should contact PrepayPower's customer service team for assistance on 1800 929 022.

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Are There Reviews of the PrepayPower App?

Reviews of the PrepayPower app are available on both the Apple App Store and the Google Play Store.

These reviews typically focus on the app's functionality, ease of use, and overall customer experience.

Broader customer reviews for PrepayPower as a provider can also be found on platforms like Trustpilot and Google Reviews, which cover all aspects of the service, including the app, customer service, and billing.

Users often highlight:

Positive Feedback: Convenience of topping up, ability to track usage, helpfulness of low balance alerts, and the auto top-up feature.
Negative Feedback: Occasional glitches with payment processing, delayed balance updates (especially for older meter types), or difficulties with specific features.

It is important to remember that app-specific reviews pertain to the application's performance, while broader provider reviews encompass the entire customer journey with PrepayPower.

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How Do I Use the PrepayPower App with My Smart Meter?

If you have a smart meter installed in your home and are a PrepayPower customer, the app can be integrated to provide detailed and real-time usage data.

The app works in conjunction with your smart meter in the following ways:

Automatic Data Collection: Your smart meter regularly sends your electricity consumption data to ESB Networks, which then securely shares this data with PrepayPower.
Data Display in the App: The PrepayPower app receives this data and presents it in an easy-to-understand format, showing your hourly, daily, and weekly usage in kWh and Euro. For Smart Pay+ customers, this provides an hourly updated balance, allowing for very precise monitoring.
Automatic Credit Application: When you top up via the app, the credit is automatically applied to your smart meter within seconds, eliminating the need to manually enter a 19-digit Powercode, as required by Classic Pay Meters.
Enhanced Insights: The data from your smart meter allows the app to offer insights into your energy consumption patterns, helping you identify energy-intensive appliances or times of day, enabling you to make more informed decisions to save energy.

For customers with Classic Pay Meters (non-smart meters), the PrepayPower app still facilitates easy top-ups and provides a record of your top-up history.

However, detailed usage tracking and automatic credit application are not available as the meter itself doesn't send consumption data back to the provider in the same way. These customers rely on manually entering the Powercode provided by the app into their meter.

What Are the Pros and Cons of the PrepayPower App?

While the PrepayPower app offers many useful features to help its customers monitor their home electricity usage and potentially save money, it also has its considerations that customers should be aware of.

Below, you will find an overview of the app's pros and cons:

Advantages

Spending Control: The app provides ultimate control over your energy budget and eliminates surprise bills.
Convenience: Top up anytime directly from your smartphone.
Transparency: Real-time balance updates and detailed usage history offer insights into consumption.
Budgeting: Features like Auto Top-Ups and the Savings pot help you manage your energy finances proactively.
PrepayOil: PrepayOil customers can manage their account on the app.

Disadvantages

App Stability: Occasional technical issues, slow updates, or payment processing glitches can occur.
Active Management: Requires you to actively monitor your balance and ensure sufficient credit.
Disconnection: If credit runs out and is not topped up in time, supply can be interrupted.
Digital Dependency: Customers without smartphones or who prefer traditional billing methods may find it less convenient.

The PrepayPower app is a robust tool for managing your prepaid electricity and oil in Ireland.

By understanding its features and utilising them effectively, you can maintain better control over your household energy costs and consumption.

PrepayPower App FAQs

Common reasons for payment failures include:

Incorrect card details (card number, expiry date, CVV).
Insufficient funds in your account.
Your bank declining the transaction (contact your bank if unsure).
Temporary app or system glitches.
An unstable internet connection during the transaction.

Try re-entering your card details carefully, ensuring you have sufficient funds, and checking your internet connection. If the problem continues, contact your bank or PrepayPower customer service.

Emergency Credit: This is a safety net feature available through your meter (and sometimes activated via the app) that provides a small amount of borrowed credit when your regular credit runs out. It's designed to prevent immediate disconnection. Remember, this is borrowed credit and will be deducted from your next top-up.
Friendly Hours: PrepayPower operates "friendly hours" when your electricity supply will not disconnect, even if your credit runs out. These hours typically cover evenings, weekends, and public holidays. If you top up during friendly hours after your credit runs out, your supply will automatically resume.

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By Cormac Breen