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Energia Contact Details: All Phone Numbers & Emails

The Energia company logo

Are you looking for the Energia Ireland contact number but aren’t sure which number you need to dial or whether you need to call at all? Perhaps you would like to send them a message but don’t know their email address? We’ve got you covered with all the Energia contact details below.


Summary of Energia Contact Numbers

Below is a summary of all the Energia contact numbers in one place.

Energia Contact Numbers
Department Number Email Online Contact Form Opening Hours
Customer Enquiries 1818 405 405 homeenquiries@energia.ie Customer enquiry form or Level Pay enquiry form 9 am-5 pm
Mon-Fri
Contact from abroad WhatsApp to +353 87 370 0648 homeenquiries@energia.ie Customer enquiry form 9 am-5 pm
Mon-Fri
Landlords 1818 300 701 None Landlord enquiry form 8 am-8 pm
Mon-Fri,
10 am-6 pm
Saturday
New customers (switch) 1818 300 701 None Online switching form 8 am-8 pm
Mon-Fri
Energia Business Contact Number 1818 363 744 customer.service@energia.ie None 9 am-5 pm
Mon-Fri
Energia Group None contact@energiagroup.com Energia Group Details Not Applicable

We examine in further detail the role of each department and other alternative ways to contact Energia in the sections below.

How do I contact Energia for customer enquiries?

For any customer enquiries, you can either use the Energia contact form or call their contact number of 1818 405 405 (Monday to Friday from 9 am to 5 pm)

The Energia contact form can be found on the company's webpage, where you will need to enter your first name, surname, the nature of your enquiry, your MPRN, and your account number. You can also leave an optional message. The nature of the enquiry options are:

  1. Customer Service
  2. Renewal
  3. Moving Home
  4. Struggling to Pay

Energia tries to answer queries within two days however you may have to wait longer during busy periods. You will find below other communication possibilities and the services you can expect when contacting Energia's various departments.

What is an MPRN number?MPRN stands for Meter Point Reference Number, as is a number used to identify individual meters at properties. As such, if you move home, your MPRN number will change. It is an 11-digit number which starts with “10” and you can find it on any electricity bill.

How do I contact Energia online?

You can use the handy "Energia Contact Us form" if you wish to communicate with Energia online. You’ll be asked to enter the following details:

  1. Your name.
  2. The nature of your enquiry.
  3. Your MPRN.
  4. Your account number.
  5. Whether you’d prefer to receive a callback or an email response.

There is also a space to write a message. Energia advises that they try to respond to all queries received via the online contact form within two days, however during busy periods it may take longer to receive a reply.

Energia Contact via WhatsApp

The Whatsapp option is found on Energia’s homepage in the bottom right-hand corner. Click on a small green box labelled “Speak to our Sales Team now on WhatsApp”.

Simply click on it and a box will pop up in which you can click the 'Start Chat' button.

If you already have the app installed, you will have a screen open up with a sales agent, and you can type your message in. If you do not have the app installed, you will be taken to a page to download the app before you can continue with the chat.

Energia Contact via Social media

Social media is also a handy way to contact energy providers such as Energia. Many times different staff are assigned to social media queries and with companies pushing for greater social media growth, you may be able to get an answer within just a few minutes.

As such, here are the Energia contact details where you can send a direct message via the following social media channels.

How do I sign up for Level Pay?

If you wish to sign up for Level Pay (where a set monthly amount is deducted from your account to enable you to spread payments across the year), you can contact Energia via:

For the Energia online form, you’ll need to enter your first name, surname, telephone number, and your MPRN number.

What is the Energia contact number for landlords?

For landlords who wish to contact Energia regarding queries with existing accounts, or to set up a new account, you can use the following Energia contact details:

On the Energia contact form, you’ll need to indicate your name, how you prefer to be contacted (by email or phone), how many properties you’re enquiring about, and you can also leave an optional message.

What is the Energia business contact number?

If you are a business and want to get in touch with Energia, here are the various contact options you have available:

Energia Business Contact Details
Contact Method Details
Business Contact Number 0818 363 744
Mon-Fri: 9 am-5 pm
Business Fax Number 01 869 2050
Email customer.service@energia.ie
Post Energia Customer Solutions Ltd.
t/a Energia
The Liberty Centre
Blanchardstown Retail Park, Dublin 15
D15 YT2H
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How do I contact Energia from abroad?

Energia’s 1818 numbers cannot be called from abroad. If you find yourself out of Ireland and need to look for an Energia contact number, you can contact them:

  • Via any of the online Energia contact forms.
  • By sending an email to homeenquiries@energia.ie
  • By sending a WhatsApp to +353 87 370 0648.

How do I switch energy provider?

If you have considered all the other Irish energy providers and compared the cheapest prices, and would like to switch to Energia, you can:

  1. Fill in the Energia online contact switching form.
  2. Call 1818 300 701 (Monday to Friday, 8 am to 8 pm).
  3. Use the WhatsApp option.
  4. Call one of our energy experts here at Selectra. We have some exclusive offers with Energia.

On the online form, you’ll need to enter your name, email, or contact number depending on which way you would prefer to be contacted, your MPRN, and you can also leave an optional message.

Energia FAQ

Before you contact Energia with your query, it may be worth checking out their extensive FAQ section on the Energia website. Sections include FAQs on the following:

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Note that in the case of emergencies or faults, for electricity directly contact ESB Networks on 1800 372 999. You can also check the ESB Powercheck tool to see where outages are.

For gas emergencies or faults, contact Gas Networks on 1800 20 50 50. These emergency helplines are staffed 24/7.

Are 1850 and 1818 numbers free?No, 1850 and 1818 numbers can cost from 5 to 31 cents, depending on whether you are calling from a landline or mobile. Many customers with free minutes mobile packages are surprised to see the charges on their bills, as they are unaware of the fact that most mobile networks do not include 1850 numbers in their packages.

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