How to contact Energia: phone, email and address

Q: What is Energia's phone number?

You can reach Energia's customer service on 0818 405 405 (Mon–Fri, 9am–5pm (Customer Care)). See the full list of phone numbers above for department-specific contacts.

By Cormac Breen | Updated 24 April 2026 | 5 min read

Contact Energia customer service. Phone number, email, postal address, opening hours, online account, app, social media and complaint procedure.

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(01) 267 8669

To contact Energia, call 0818 405 405 (Mon–Fri, 9am–5pm (Customer Care)). You can also email [email protected]. Manage your account online via the Energia portal.

Energia contact details at a glance

Energia contact details at a glance comparison table
Customer service phone	0818 405 405
Emergency number	Electricity emergencies (ESB Networks): 1800 372 999 Gas emergency (smell gas): 1800 205 050 Gas supply issues: 1800 464 464
Email	[email protected]
Opening hours	Mon–Fri, 9am–5pm (Customer Care)
Postal address	The Generali Building, Blanchardstown Retail Park, Dublin 15, D15 YT2H, Ireland
Online account	energyonline.energia.ie/
Mobile app	Energia Energy Online App Store Google Play
Social media	Facebook X Instagram LinkedIn YouTube

Energia phone number

The main customer service number for Energia is 0818 405 405, available Mon–Fri, 9am–5pm (Customer Care). You can use this number to:

Query your account or billing
Submit a meter reading
Transfer or close your account
Report a problem or make a complaint
Ask about switching or new plans

Would you like to become a customer with Energia?

Call (01) 267 8669 to subscribe to an Energia energy plan. This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Emergency numbers

Electricity emergencies (ESB Networks): 1800 372 999
Gas emergency (smell gas): 1800 205 050
Gas supply issues: 1800 464 464

These lines are available 24/7 for emergencies and dangerous situations.

Switch to a Cheaper Energia Plan Today!

Our energy experts at Selectra can help you find a great Energia plan for your home - completely free and with no obligation.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

More ways to contact Energia

Energia online account & app

Online portal

Manage your account, view bills, submit meter readings and update your details.

energyonline.energia.ie/

Energia Energy Online app

Manage your Energia account on the go - check usage, top up and track your energy.

App Store | Google Play

You can also reach Energia or stay updated via their social media channels:

Facebook X Instagram LinkedIn YouTube

How to Make a Complaint About Energia

If you have an unresolved issue with Energia, you can escalate through the following steps:

Contact Energia directly

Call 0818 405 405 or email [email protected]. Ask for a reference number and keep a record of all correspondence.

Escalate to a manager

If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.

Contact the CRU

If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):

Phone: 1800 404 404
Email: [email protected]
Online: www.cru.ie
Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24

Switch to a Cheaper Energia Plan Today!

Our energy experts at Selectra can help you find a great Energia plan for your home - completely free and with no obligation.

Ad - Selectra Service

This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Contacting Energia

You can reach Energia's customer service on 0818 405 405 (Mon–Fri, 9am–5pm (Customer Care)). See the full list of phone numbers above for department-specific contacts.

Yes, for gas or electricity emergencies (such as a suspected gas leak or power outage), call Electricity emergencies (ESB Networks): 1800 372 999; Gas emergency (smell gas): 1800 205 050; Gas supply issues: 1800 464 464 - this line is available 24/7, separate from general customer service.

See the complaint procedure above for Energia's internal process. If you're not satisfied with the outcome, you can escalate to the CCPC or the Commission for Regulation of Utilities.

Most Energia customers can manage their account, view bills, and submit meter readings through the online account or app - see the "More ways to contact" section above for the login link.