Energia contact: Which department should I call?
Need to contact Energia but not sure which department number you need to call, whether you need to call at all, or having difficulty contacting Energia from abroad? We’ve got you covered with all the different ways you can connect with Energia.
- Billing and payment
- Faults and emergencies
- Gas safety
- Moving house
- Online account
- Prepay meter
- Special Services
- Tariffs and charges
For gas emergencies or faults, contact Gas Networks on 1850 20 50 50. These emergency helplines are staffed 24/7.
Are 1850 numbers free?No, 1850 numbers can cost from 5 cent to 31 cent, depending on whether you are calling from a landline or mobile. Many customers with free minutes mobile packages are surprised to see the charges on their bills, as they are unaware of the fact that most mobile networks do not include 1850 numbers in their packages.
Energia customer enquiries
For Energia customer enquiries, you either use the online customer enquiry contact form, or call 1850 405 405 (Monday to Friday from 9 am to 5 pm)
To fill in the form you’ll need to enter your first name, surname, the nature of your enquiry, your MPRN and your account number. You can leave an optional message, and options for the nature of the enquiry include:
- Customer service
- Moving home
- Payment help
Energia tries to answer queries within two days however during busy periods, you may have to wait longer.
What is an MPRN number?MPRN stands for Meter Point Reference Number, as is a number used to identify individual meters at properties. As such, if you move home, your MPRN number will change. It is an 11-digit number which starts with “10” and you can find it on any electricity bill.
Contact Energia from abroad
Energia’s 1850 numbers cannot be called from abroad. If you find yourself out of Ireland and need to contact Energia, you can contact them:
- Via any of the online contact forms.
- By sending an email to email@example.com
- By phoning +353 1 960 2982.
Contacting Energia for landlords
For landlords who wish to contact Energia regarding queries with existing accounts, or to set up a new account, you can contact Energia via:
- The online contact form for landlords.
- By phoning 1850 300 700 (Monday to Friday from 8 am to 9 pm).
On the contact form, you’ll need to indicate your name, how you prefer to be contacted (by email or phone), how many properties you’re enquiring about, and you can also leave an optional message.
Contact Energia to sign up to Fix Pay
If you wish to sign up for Fix Pay (where a set monthly amount is deducted from your account to enable you to spread payments across the year), you can contact Energia via:
- The online “Contact Us” form for Fix Pay.
- By calling 1850 405 405 (Monday to Friday 9 am to 5 pm).
For the online form, you’ll need to enter your first name, surname, telephone number, and your MPRN number.
Contact Energia online
For customers who wish to contact Energia online, you can use the handy Energia “Contact Us” form. You’ll be asked to enter your name, the nature of your enquiry, your MPRN, your account number, and whether you’d prefer to receive a callback or an email response.
There is also a space to write a message. Energia advises that they try to respond to all queries received via the online contact form within two days, however during busy periods it may take longer to receive a reply.
Energia live chat
The live chat option is found on Energia’s homepage (www.energia.ie) in the bottom righthand corner, a small orange box labelled “Switching help”.
Simply click on it and a box will pop up in which you can enter your name or email, phone number, and a message regarding your query.
You then click “start chatting” and a screen will open up with a sales agent, and you can type your message in. If you do not enter in any information or click on “start chatting”, a chat box will open up anyway within a few minutes.
How can I contact Energia to switch energy provider?
- Fill in the online contact switching form.
- Call 1850 300 700 or 01 960 2982 (Monday to Friday, 8 am to 8 pm).
- Use the live chat option.
On the online form you’ll need to enter your name, email or contact number depending on which way you would prefer to be contacted, your MPRN, and you can also leave an optional message.