Energia Reviews: How Good Are Energia?

By David Tait

Editorial Manager

Energia Ireland has an average rating of 4 out of 5 on review websites, making it one of the best reviewed energy providers in Ireland. Customers who left reviews highlighted the quality of customer service the provider offers, along with its competative pricing. Our review guide will detail what customers have to say about the Energia to see if are they feel overall they are satisfied with the company.

Are Energia Any Good?

Given the different services the Energia offers, we have divided the customer reviews into two categories: energy services and boiler services. We delve into further detail in the reviews for each section below.

What Are the Energia Ireland Reviews Like?

We look at the two main customer review websites and see the results to determine if Energia are any good.

What Are the Energia Reviews on Trustpilot?

On the customer review site Trustpilot, the company has an average rating of 4 out of 5 stars.

Of the more than 5,000 customers who left reviews for Energia, 75% rated the supplier as either great or excellent. Only 15% of customers scored the provider as either poor or bad.

Most customers that left Energia reviews gave the supplier a five-star rating. Many customers said the reason for doing so was the high quality of the supplier's customer service.

They noted the staff was helpful and attentive. Customers also praised Energia’s prices with its discounts and competitive offers.

I have been an energia customer for over 7 year now, each end of contract I research every provider for the best that suits me and every time it is energia. If ever I need to contact them the the agent is alway friendly knowledgable, I would 100 % recommend

Annette, 03/06/2024 on Trustpilot

The customers who left negative Energia reviews often said that they disliked receiving two separate bills when they were on a dual fuel contract.

Some customers also complained that they received the wrong discount after having signed up online to a particular Energia tariff.

Signed up on-line for a particuar deal which, of course, involved on-line billing. Surprised then to find the first bill issued by post and that a 4% lower discount level applied. This was by no means "called out" on the bill and required me to enter into undesired and time-wasting correspondence to resolve.

Ciaran O'Cleirigh, 28/03/2024 on Trustpilot

No matter the context of the customer review, one can see that the supplier's engagement with customers is quite high.

Customer service representatives have responded to nearly all Energia customer reviews left on the website.

It also appears the supplier makes an effort to change services when possible in order to please customers.

What Are the Energia Reviews on Google?

On Google, customers have marked the company with an average rating of 4.4 out of 5 stars. This is from over 560 reviews.

This is a much smaller sample of opinions compared to the Trustpilot website. The results do align and would indicate that the company does provide quality service.

Both customer service agents Laura and Jamie from retention were absolutely brilliant and explained everything in detail which no other company did when I contacted them. Also we had solar panels installed in April and they explained how this worked on our bill. As a result we had no hesitation in renewing our contract with Energia.

Margarethe McGuirk, 07/06/2024 on Google Review

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What Are the Energia Ireland Reviews for Boiler Services?

Not only does the company provide energy to residential and business customers, but they also offer boiler maintenance services under its Cosy Homes programme.

We weren’t able to find a specific website dedicated to Energia reviews for their Cosy Home Programme, but we were able to extract some relevant information from both above-mentioned review websites.

For positive reviews, one customer has left the following review on Trustpilot:

I had a boiler service recently and questions about an electric car charger. I spoke with Carla Sharky over email and she was really helpful, she arranged a call back for me to schedule my boiler service and answered all of my questions about the charger. The boiler service was completed within 2 weeks of my first call and the technician was excellent I think his name was John. I'm really happy with the customer service I received and would recommend Energia to others.

Ciara L, 03/02/2023 on Trustpilot Review

In terms of negative feedback, we came across the following Energia boiler service review on Trustpilot as well:

Just had a boiler serviced at a cost of €95 through Energia. MB Energy Services description on debit charge. Needs new part which is a pressure switch. Quoted €260 to replace parts and labour. I looked up the price of a new part and it is on sale in Ireland at €81. This means the part fitting cost is €179. I would estimate this to take less than 15 minutes or less to do. What an absolute RIP off!

Jim McC, 31/05/2023 on Trustpilot Review

It's important to keep in mind that most people only take the time to write a customer review when they are dissatisfied with a product or service.

If you are looking to contact Energia, you can contact them directly for further information or, if you are an existing customer, you can access your Energia online account to leave any comments or concerns regarding the services you are receiving.