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Energia Ireland has an average rating of 4 out of 5 on review websites, making it one of the best reviewed energy providers in Ireland. Customers who left reviews highlighted the quality of customer service the provider offers, along with its competitive pricing. If you are looking to sign up with Energia, you can call 📞(01)513 3668.
Energia has an average rating of 4 out of 5 from over 5,000 reviews across various review websites, including Trustpilot.
Positive reviews were made about the following:
Of the few negative reviews, dissatisfied customers pointed to the following:
Below you will find an overview table for the Energia reviews from Trustpilot and Google:
Reviewer | Rating | Details |
|---|---|---|
Trustpilot | ⭐⭐⭐⭐ | Happy with quality customer service. |
⭐⭐⭐⭐ | Positive reviews for both pricing and service received. |
How Accurate Are Customer Review Websites?
While review websites are a useful tool for those looking to get a better insight into a product or a service, they are more often than not used for customers to complain and vent their frustration. Some companies also offer incentives to customers who leave positive reviews, creating a very polarised version of how a company really is.
On the customer review site Trustpilot, the electricity provider has an average rating of 4 out of 5 stars.
Of the more than 5,000 customers who left reviews for Energia, 75% rated the supplier as either great or excellent. Only 15% of customers scored the provider as either poor or bad.
Most customers that left Energia reviews gave the supplier a five-star rating. Many customers said the reason for doing so was the high quality of the supplier's customer service.
They noted the staff was helpful and attentive. Customers also praised Energia’s prices with its discounts and competitive offers.
Just changed over from another supplier for electricity. Quick and zero hassle change over and very friendly staff and clear explanations, given the best price and rate straight away and great discounts for new customers
Colin, November 2024 on Trustpilot
The customers who left negative Energia reviews often said that they had issues with making payments on the Energia app.
They commented that the app wasn't user-friendly and kept crashing.
Making a payment on the app is a disaster. Keeps kicking me off at Confirm in banking app stage or else no banking confirmation comes through and all data has to be reentered. Not user friendly at all
Carla, November 2024 on Trustpilot
No matter the context of the customer review, one can see that the supplier's engagement with customers is quite high.
Customer service representatives have responded to nearly all Energia customer reviews left on the website.
It also appears the supplier makes an effort to change services when possible in order to please customers.
On Google, customers have marked the company with an average rating of 4.4 out of 5 stars.
This is from over 616 reviews. This is a much smaller sample of opinions compared to the Trustpilot website.
The results do align and would indicate that the company does provide quality service.
I rang Energia because , as a pensioner, I wanted to see how I could reduce my bill if possible. Both the initial agent I spoke to and the main agent were so nice. The main agent was clear, polite and answered any queries very comprehensively. I felt very much at ease. Well done!
Breid on Google, November 2024
Some customers left negative reviews in relation to their billing and issues with comparing their average consumption:.
Energia, need to sort out the way they layout there billing! So confusing, and now you cannot compare your usage from last year to this year on your bill, well not on my bill!!
Christine on Google, July 2024
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Not only does the company provide energy to residential and business customers, but they also offer boiler maintenance services under its Cosy Homes programme.
We weren’t able to find a specific website dedicated to Energia reviews for their Cosy Home Programme, but we were able to extract some relevant information from both above-mentioned review websites.
For positive reviews, one customer has left the following review on Trustpilot:
I had a boiler service recently and questions about an electric car charger. I spoke with Carla Sharky over email and she was really helpful, she arranged a call back for me to schedule my boiler service and answered all of my questions about the charger. The boiler service was completed within 2 weeks of my first call and the technician was excellent I think his name was John. I'm really happy with the customer service I received and would recommend Energia to others.
Ciara L, 03/02/2023 on Trustpilot Review
In terms of negative feedback, we came across the following Energia boiler service review on Trustpilot as well:
Just had a boiler serviced at a cost of €95 through Energia. MB Energy Services description on debit charge. Needs new part which is a pressure switch. Quoted €260 to replace parts and labour. I looked up the price of a new part and it is on sale in Ireland at €81. This means the part fitting cost is €179. I would estimate this to take less than 15 minutes or less to do. What an absolute RIP off!
Jim McC, 31/05/2023 on Trustpilot Review
It's important to keep in mind that most people only take the time to write a customer review when they are dissatisfied with a product or service.
If you are looking to contact Energia, you can contact them directly for further information or, if you are an existing customer, you can access your Energia online account to leave any comments or concerns regarding the services you are receiving.
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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