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Energia Reviews: How Good Is Energia?
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Energia Ireland offers clean, 100% renewable electricity as well as natural gas, and home boiler services. But, how are their services? What do customers say about the supplier and are they satisfied? In investigating the best energy companies, it can always be difficult to know where exactly you stand so it's usually best to hear what others have to say! We take an in-depth look at Energia reviews below.
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Are Energia Any Good?
Given the different services the energy provider offers, we have divided the Energia Customer Reviews into two categories: energy services and boiler services. We delve into further detail the reviews for each section below.
Quick Energia Pros and Cons
Advantages
- High customer reviews
- Competitive prices
- Various energy deals to choose from
- Easy sign-up with Selectra
Cons
- Some customer service problems
- Some problems with pricing
- Some issues with boiler packages
What Are the Energia Ireland Reviews Like?
We look at the two main customer review websites and see the results to determine if Energia is any good.
| Reviewer | Rating | Details |
|---|---|---|
| Trustpilot | ⭐⭐⭐⭐ | Happy with quality customer service. |
| ⭐⭐⭐⭐ | Positive reviews for both pricing and service received. |
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What Are the Energia Reviews on Trustpilot?
On the customer review site Trustpilot, the company has an average rating of 4.2 out of 5 stars. Of the more than 4,800 customers who left reviews for Energia, 75% rated the supplier as either great or excellent. Only 14% of customers scored the provider as either poor or bad.
Most customers that left Energia reviews gave the supplier a five-star rating. Many customers said the reason for doing so was the high quality of the supplier's customer service. They noted the staff was helpful and attentive. Customers also praised Energia’s prices with its discounts and competitive offers.
Just off the phone from Energia Customer Service to close my Father Accounts after his passing. The Chap on the phone was so professional and courteous. Starting the call with his condolence on my loss and finishing with his condolence again. Everything was handled quickly with no fuss. Highly Recommended.
David Ryan, 10/03/2023 on Trustpilot
The customers who left negative Energia reviews often said that they disliked receiving two separate bills when they were on a dual fuel contract. Some customers also complained that the supplier doesn’t remind people to submit meter readings whereas several other companies in Ireland do as well as problems with viewing usage.
Poor support experience. After 5 months of waiting for the electricity usage dashboard to be fixed I still can't see my readings online.
Maxim Mitkov, 14/02/2023 on Trustpilot
No matter the context of the customer review, one can see that the supplier's engagement with customers is quite high. Customer service representatives have responded to nearly all Energia customer reviews left on the website. It also appears the supplier makes an effort to change services when possible in order to please customers.
What Are the Energia Reviews on Google?
On Google, customers have marked the company with an average rating of 4.3 out of 5 stars. This is from over 431 reviews.
This is a much smaller sample of opinions compared to the Trustpilot website. The results do align and would indicate that the company does provide quality service.
I spoke with Tony while looking to switch energy providers and he was brilliant! He made the process very easy and and communicated in a very clear and professional manner. He confirmed all my information thoroughly and asked any questions I had about the service. Would recommend Energia and their exceptional support staff!
Jasper Owen, 14/09/2023 on Google Review
If you still have doubts about how customer satisfaction compares to that of other energy providers, have a look at the average rating for Panda Power reviews, Electric Ireland, or Bord Gáis Energy to name a few.
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What Are the Energia Ireland Reviews for Boiler Services?
Not only does the company provide energy to residential and business customers, but they also offer boiler maintenance services under its Cosy Homes programme.
We weren’t able to find a specific website dedicated to Energia reviews for their Cosy Home Programme, but we were able to extract some relevant information from both above-mentioned review websites.
For positive reviews, one customer has left the following review on Trustpilot:
I had a boiler service recently and questions about an electric car charger. I spoke with Carla Sharky over email and she was really helpful, she arranged a call back for me to schedule my boiler service and answered all of my questions about the charger. The boiler service was completed within 2 weeks of my first call and the technician was excellent I think his name was John. I'm really happy with the customer service I received and would recommend Energia to others.
Ciara L, 03/02/2023 on Trustpilot Review
In terms of negative feedback we came across the following Energia boiler service review on Trustpilot as well:
Just had a boiler serviced at a cost of €95 through Energia. MB Energy Services description on debit charge. Needs new part which is a pressure switch. Quoted €260 to replace parts and labour. I looked up the price of a new part and it is on sale in Ireland at €81. This means the part fitting cost is €179. I would estimate this to take less than 15 minutes or less to do. What an absolute RIP off!
Jim McC, 31/05/2023 on Trustpilot Review
It is important to note that in all instances, an Energia representative took the time to reply to the comments left by customers, positive or negative. Attesting the level of quality service the provider strives to offer all their customers.
One also needs to keep in mind that most people only take the time to write a customer review when they are dissatisfied with a product or service. The fact that the company received such a high average on both review websites, especially when compared to other energy providers says a lot about the corporation.
Are There Any Other Energia Reviews?
Although unrelated to the level of customer service the supplier offers, we can also examine the rating the company receives from their employees.
The website Glassdoor rates if a company is a good environment to work in or not. Here the Energia reviews average rating of 3.2 out of 5 stars over 24 reviews left. This is further testament to the quality service you can expect from them. If the employees are happy, they are more likely to provide good customer service in return as well.
Feel free to contact Energia directly for further information or, if you are an existing customer, you can access your Energia online account to leave any comments or concerns regarding the services you are receiving.
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