Call Today and Get a 29% Electricity Discount With Energia!
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In 2025, Energia has an average rating of 4.0 out of 5 on 2 platforms. Reviews of Energia by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What Selectra's Energy Expert Has To Say About Energia
Cormac, our energy expert and chief content editor here at Selectra.ie, specialises in the Irish energy market and has an in-depth knowledge of each electricity provider operating in the market including their pros, their cons, and what customers should be aware of when thinking of switching electricity provider.
When it comes to Energia, this is what he has to say:
Energia's strengths lie in their competitive pricing, and comprehensive energy services for both domestic and business customers. They also offer 100% renewable electricity sourced from Irish wind farms. Much like with other large providers in Ireland, they can often be criticised for issues relating to customer service and high pricing.
With over 5 years experience comparing the Irish energy market, Selectra has gained considerable insight and knowledge of each Irish energy provider.
Our indepth articles cover all topics that we feel are important to our readers from electricity fees and contact details, to login guides and customer reviews.
As one of Ireland's leading energy suppliers, this is what Selectra have to say about Energia.
Strengths and Weaknesses of Energia
Strengths of
Energia
Energia provides competitive pricing and attractive discounts, especially for new customers.
They have a significant portfolio of renewable energy sources, especially wind farms, meaning they can offer customers 100% green energy.
They offer a range of tariffs and offers for both electricity and gas customers.
Weaknesses of
Energia
Like many large energy providers, Energia are often criticised for their level of customer support, including long waiting times to speak to customer service representatives.
Similar to other large suppliers, customers often highlight issues with billing as a disadvantage.
Can also be perceived as expensive, given the high cost of electricity in Ireland.
How Do Energia's Rates Compare to Other Providers?
Here at Selectra, we are constantly comparing and reviewing supplier's rates and tariffs to make sure you are as up-to-date as possible on the latest offers. In doing so, we aim to try and save you as much possible on your annual electricty bills
In the case of Energia, this is our review of their current rates and tariffs:
Energia is a key player in the Irish electricity market, known for its commitment to 100% green electricity and gas.
Their rates are often competitive, and they offer a variety of plans, including specific tariffs designed for electric vehicle owners and homes with solar panels.
The company frequently provides significant discounts for new customers, making them an affordable option to consider.
Call Today and Get a 29% Electricity Discount With Energia!
Call our energy specialists to take advantage of this offer from Energia!
Selectra Service
Energy
Call Today and Get a 29% Electricity Discount With Energia!
We're currently closed but please leave us your number and we''ll give you a free call as soon as we''re open!
Selectra Service
What Do Customers Have To Say About Energia on Google and Trustpilot?
Review platforms such as Selectra, Google and Trustpilot reviews offer a direct look at what real customers think of an energy provider.
While many people are familiar with these platforms for local businesses or products, their role is just as important in the utility sector. These reviews provide unfiltered insights into things like customer service, billing accuracy, and how they handle customer complaints.
By comparing the scores on these two major sites, you can get a balanced picture of customer satisfaction and help decide if a provider's reputation matches its promises.
The table below offers an overview of the average rating for Energia based on customers opinions from popular review websites.
Online Reviews for Energia
Platform
Rating
Number of Reviews
Trustpilot
3.9 out of 5
5316
Google
4.4 out of 5
642
Be Careful with Review Websites
While review websites like Google and Trustpilot can be useful tools, they are often used as a venting platform for unhappy customers which may lead to the supplier having a worse rating. This rating, therefore, may not be a true reflection of the average customer experience, but rather that of a vocal minority.
Reviews of Energia from Google
Google reviews offer valuable real world experiences and quick insights, helping customers make informed decisions about a business.
However, they come with downsides, as they can be heavily influenced by fake, biased, or unhelpful reviews. Ultimately, while they are a useful tool, customers should approach them with a critical eye, as a business's public rating may not always reflect the full reality.
In 2025, Energia has a rating of 4.4 out of 5. Customers who left reviews tended to focus on their experience with customer service, both positive and negative, along with complaints about billing issues. Others praised the provider for their pricing competitiveness.
Reviews of Energia from Trustpilot
Trustpilot has become a key indicator of customer satisfaction, offering an independent platform for consumers to share their experiences.
For electricity providers, a high Trustpilot score can be a sign of quality service and reliability, while a low score often highlights issues with billing, customer support, or technical issues.
In 2025, has a rating of 3.9 out of 5 on the platform. Negative reviews from customers were directed towards issues with billing and pricing along with complaints about customer service. There were positive reviews where customers highlighted the reliability of the provider along with their own positive, personal experiences with customer service.
Instead, its public reports and publications are more focused on its regulatory and enforcement activities.
The CRU publishes reports that contain data on customer complaints. These reports often show which providers:
Gave the most complaints escalated to the CRU
The types of issues customers are facing
The Customer Care Team Annual Report 2024 provides a comparative look at how different providers are performing in customer service and complaint resolution over the last 12 months
In the case of Energia, this is what the CRU report had to say
Energia's customer contacts decreased from 322 in 2023 to 254 in 2024. The report mentions that for most suppliers, contact levels decreased in 2024, a trend Energia followed.
How Do I Switch to Energia?
Given Energia's average rating of 4.0 out of 5 on 2 platforms, you might be considering switching to the energy provider.
Switching electricity providers is a straightforward process. Here are the most essential steps:
Gather Your Information: Find a recent electricity bill to get your Meter Point Reference Number (MPRN) and your annual energy usage.
Compare Tariffs:Compare tariffs and price plans from Energia to find the best deal. Look at the price per unit, contract length, and any exit fees.
Start the Switch: Once you've chosen the plan you want, you can start the switch on Energia's website or by phone. They will handle all the paperwork with your old supplier.
Finalise the Switch: On the day of the switch, take a final meter reading and provide it to Energia. They will use this reading to generate your final bill from your old provider.
Learn More About Energy SavingOur energy guide articles contain lots of useful information on saving energy, lowering costs, the electricity market and having a more positive impact on the environment.
