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Energia Login: Register & Troubleshoot Online

The energia logo edges in orange and blue

Issues getting access to your Energia online account login? Not sure how to register? We’ve got you covered with our guide to why you should sign up for an Energia online account, how to register, how to log in, and how to troubleshoot any issues you might come across.



Benefits of an Energia online account

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Signing up for an Energia online login account will not only enable you to avail of all the advantages mentioned below but for both new and renewing customers, it will also qualify you for discounts of up to 11% on your electricity and gas unit rates.

This is standard for online accounts with other suppliers, such as SSE Airtricity and Electric Ireland.

When you log in to your Energia online account you will be able to:

  • View your meter reading history
  • View and print out pdf versions of your bills and payments
  • Pay your bills online
  • View reports on your energy consumption and cost trends
  • Use the Fastpay option

In our opinion, the ability to view reports on consumption and costs is a useful tool in your arsenal for reducing your household’s carbon footprint and lowering your gas and electricity bills. Your Energia dashboard should show the account you’re viewing (electricity or gas), your current account balance, energy consumption information, and your last meter reading.

Remember that it is best to correct estimated readings by submitting your own readings to keep your billing accurate and avoid any nasty surprises with your next bill.

Of course, paperless billing is also a step in the right direction by eliminating the unnecessary waste of printed out bills. Online bills, in pdf format for example, also make it far easier to share them between members of your household.

The Fastpay system is a relatively innovative option. Fastpay allows you to make advance payments online towards your next bills, which could come in really useful when facing expensive winter energy bills.


Register

Screenshot of Energia online account registration page

In order to be able to take advantage of all the benefits an Energia online account has to offer, you will first need to register to be able to log in. Go to the Energia homepage, click on the purple “My Account” dropdown button in the top right-hand corner, and select “Home Account”.

On the right-hand side, you will then see a section titled “I’m new to Energia online and would like to register”. Click on the pink “Register” button.

For your username, you can choose to either enter an email address or the username of your choice. You will then receive an activation email to the email account you indicated, containing a link you must click on to activate your account and be able to access information vie the Energia login page.

Following on from the steps above, you will then need to enter account details such as personal details, your address, your Energia account number etc. If you’re short on time, you can also choose to enter your details at a later date. Note that you should have two different account numbers for gas and electricity, if you are a dual fuel customer, and will need to enter both to view details on both fuels.

You must also make sure that the name you enter matches the name on your Energia account bills exactly (e.g. if you signed up for Energia electricity of gas with your first and middle name, you must include both when registering for an online account).

Energia recommend that you have a bill to hand when setting up your online account to ensure all your details match the ones on their system. Otherwise, due to data protection reasons, your online account registration may fail or you may experience issues when trying to log in.


Log in

Screenshot of Energia login page

To access the login, simply visit the Energia homepage and click on the “My Account” section located at the top right, and select the “Home Account” option from the dropdown list. Then, enter your username and password in the left section titled “I already have an Energy Online account”.

Your username can be the username of your choice which you chose when registering or the email address you used when signing up for your Energia account. The password should have already been sent to you at the email address you provided upon registration.

I’ve forgotten my username

If you have forgotten your username, you can recover acess to your account login by accessing the “Retrieve your username” page and typing in your account number and email address.

I’ve forgotten my password

If, on the other hand, you have forgotten your password, then you don’t have the option of receiving it by email. You’ll need to reset it instead. To reset it, visit the “Reset your password” page and enter your account number and username. You should then able to access your login with your new password.

Where can I find my Energia account number?You can find your Energia account number in your welcome letter or in the top right corner of any Energia bill.

Problems logging in?

If you’ve checked out all the above sections and are still having difficulties registering or logging in, we’d recommend you get in contact with Energia customer services.

Energia online app

Surprisingly, for such a modern and green company, and unlike most other Irish energy providers, Energia do not provide an app with the same functionality as their online login account, so no need to waste your time looking for one. The only Energia app currently available is a simple meter reading app, which seems quite redundant as you can also submit through your online account.

Want to learn more about Energia?You can head on over to our Energia page and check out what this supplier has going for them. Alternatively, if you’re in the market for a new energy and gas supplier, check out our page on all of Ireland’s gas and electricity providers.

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