Three Contact Number: How To Contact Three in Ireland
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Looking for the best way to contact Three? Call 1800 949 546! Find the right contact number or email address can be difficult so we've put together this Three contact guide. We've laid out all the Three contact numbers, email addresses, and live chat options you can take advantage of. With our Three contact guide, you'll be talking to a Three customer agent in no time!
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What Is the Three Contact Number?
Customer service is very important when comparing broadband providers. Let's take a dive into how exactly you can contact Three Ireland. While having a wide range of contact methods can be useful, sometimes it is best to call the Three contact number directly to talk over your query with a real person in order to save time, or better explain the purpose of your call.
Three have streamlined their available contact numbers by having six simple options for domestic customers, and two options for business clients.
| Contact Type | Three Contact Number | Availability |
|---|---|---|
| Existing Customer | 1913 (Freephone) | Monday to Friday 8am-8pm, Saturday and Sunday 9am-6pm, Bank Holidays 9.30am-6pm |
| Calling from Abroad | +35383 333 3333 | Monday to Friday 8am-8pm, Saturday and Sunday 9am-6pm, Bank Holidays 9.30am-6pm |
| To Join Three | 1800 949 546 / 1800 949 560 (Freephone) | Monday to Friday 8am-8pm, Saturday and Sunday 9am-6pm, Bank Holidays 9.30am-6pm |
| Topping Up - Text | 50100 | 24/7 |
| Topping Up - Automated Line | 1774 | 24/7 |
| Checking Your Balance - Automated Line | 1745 | 24/7 |
| Business Advice | 1800 200 017 | Mon-Fri 8.30am-5.30pm |
| Business Technical Support | 1800 800 002 | Mon-Fri 8.30am-6pm |
📞 Switch to another provider | 01 267 8670 | Mon-Fri 9 am-6 pm |
Whether your query is regarding your broadband speed, Three Plus rewards, mobile, Three mobile broadband, or another Three broadband service, when you dial one of the above Three contact numbers you will be required to input certain information. Before making your call, it is important to have all of the relevant documentation you need ready. When you call the Three contact number, you'll get the following options:
- Select 1 for payments and billing queries.
- Select 2 for upgrades.
- Select 3 for coverage, mobile broadband and unlock code queries.
- Select 4 for SIM swaps.
- Select 5 for everything else
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Is There a Three's Email Address?
If you are looking for the Three Ireland Contact email as an existing or new customer, then you have one simple option - [email protected]. If you have concerns about the privacy of your data, or represent a media outlet, then you can also make contact over the following email addresses:
When you send your email it will be forwarded to the appropriate team for the nature of your query. In order to save yourself a game of email ping-pong, it is important to keep your email orderly, concise, and ensure that it contains useful information for the receiving agent. Doing so will increase the speed at which the agent can identify your account, understand the problem, and get back to you with a solution.
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Does Three Have a Postal Address?
Although this may not be the quickest or most efficient manner of communication, sometimes it may be appropriate to end a letter to Three, for example in the instance of complaint escalations. If this is the case, then you have two address options.
Three Customer Care
PO Box 333
Dublin 2
Three Corporate Office
28/29 Sir John Rogerson's Quay
Dublin 2
Is There a Three Ireland Live Chat?
If you would prefer not to contact Three Ireland over the phone, then their webchat may be of interest to you. This is available to both domestic and commercial customers, and can be found by navigating to the bottom of the home page and selecting the “Contact Us” button. You can then have a conversation with a Three agent by typing on a computer or mobile device, somewhat like texting.
Agents are available to help seven days a week, from 7am-midnight. Outside of these hours, a bot will also be available to provide advice and basic troubleshooting assistance.
Can I Contact Three Ireland on Social Media?
Social media is a great way to connect with friends, interests and businesses. Three Ireland has developed social media channels on Facebook, Instagram, and Twitter to enable them to publish service updates, advertisements and advice to their customer base.
These platforms also allow customers to publish queries or seek support from agents by either directly messaging or posting a question in an appropriate channel. If you wish to contact Three Ireland over one of these services, their staffed hours are 9am - 8pm Monday to Friday and 10am - 6pm Saturday, Sunday and Bank Holidays.
Can I Use the My3 App To Contact Three?
The My3 app, as the name suggests, is an application available on Apple and Google stores enabling customers to interact with their Three login accounts, and seek further support. From within this application customers are able to:
- Make bill payments
- Manage accounts
- Add or remove services
- Top-up accounts
- Contact Three Ireland via a live chat
- Access support and FAQ documentation
This simple tool effectively provides you with the ability to manage your account fully on the go, a great convenience if you need to make contact while you aren't at home. You can check out the Three reviews and the My3 ratings in our guide.
How Can I Complaint to Three?
If you are looking for the Three Ireland contact details regarding raising a complaint, compliment or general query for both business or domestic purposes, but don’t have the time to wait around in a call queue, then the Three contact form might be a quicker way of doing it. The contact form can be found by navigating the following routes:
- Head over to the Contact Us page
- Click the Feedback tab, followed by the How do I make a complaint/give a complement sections
- From within these, select the “raise a complaint/compliment here” link, to be taken to the contact form.
For business customers, this process is a step simpler.
- On the Three homepage, select the business tab at the top
- Once this opens, select the Contact Us button at the bottom of the page
- The contact form will be midway down the page that opens
What Is 3Money?
3Money has ceased its operations, and as of the 31st of December 2021, all cards and accounts have been closed. If you have queries about a past account or the closing of an account you had, you can contact the 3Money care team on +353 61 203 357, or by emailing [email protected]
If you are seeking to better manage your cash flow or save money on your household utilities, then take a look at our energy comparison guide
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Three Ireland FAQs
What Is the 3Community?
As with many modern companies, Three has an extensive FAQ and support section available to customers on their website. Three, however, also have a very well developed help-board or forum called 3Community.
This community is managed and moderated by Three support agents, and allows customers to post queries within set topics. Members of the community and moderators will then respond to these with direct answers, or with the provision of support documentation in order to provide further guidance.
Will I speak to a human when I call?
Yes. Though you may need to go through several automated call filtering processes to ensure that you arrive at the correct department before reaching a Three customer care member.
My phone has been stolen, what should I do?
If your phone has been stolen or lost, you should contact Three on 1913, or use the three.ie/chat to report the loss. A member of staff will then provide guidance about what you should do next, and what you can expect in the next few days.
How can I track my order?
Details of your order will be provided to you by email. If you wish to track your order status, head over to the Three Ireland tracking page, and select the "Track your Order" button. This will take you to the portal of Threes delivery partners, where you will need to input your tracking ID or order number, which can be found in your order confirmation email.
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