How Do I Contact Yuno Energy?

Call the Yuno Energy customer support number on 1800 554 488! As the latest competitor on the Irish energy market, Yuno Energy has had a very good start to its first year. Lots of potential customers are trying to find out how they can contact Yuno Energy for their rates and to sign up. Here’s our full Yuno Energy contact guide walking you through all their contact details.

What Is the Yuno Energy Contact Number?

Yuno Energy has a lot of options for customers to contact them. Although a new company, Yuno Energy has already don’t what a lot of other energy providers haven’t and that’s been available 7 days of the week. Since they’re the new kid on the block, a lot of customers have been calling them to compare their electricity rates against competitors and to see if they really do have the cheapest electricity.

What Is the Yuno Energy Customer Service Number?

Here’s a table with the main Yuno Energy contact numbers and their opening times:

What Are the Yuno Energy Customer Service Hours?

Yuno Energy is one of the only energy providers in Ireland to keep its Customer Support open 7 days of week. Most company shut on the weekends, and usually have opening hours during the same as working hours. This usually makes it much harder for customers to get in touch with their energy provider and causes a lot of problem. With Yuno Energy, the opening out for customer service are perfect for getting in touch with the company.

Does Yuno Energy Have a Contact Email?

Yuno Energy also has a contact email address for people who prefer not to use the phone. Email addresses often have an advantage, especially if you writing to complain or to explain a more complex problem, since you can attach evidence for people to have a look at.

What Are the Main Yuno Energy Email Addresses?

Yuno Energy has three main email addresses that it uses for both customer and sales. Bare in mind that if you use the email route, you might not get a reply for a couple days while they read them. Here are the main Yuno Energy email addresses:

If you have an enquiry about their rates, your contract, or to cancel within your cooling off period, or if you’ve just signed up with them, it would be best to email through to the Sales department. If you’re already a customer, you should email the Customer Service department instead, for example if you have question about your bill or to ask how their advanced payment system works and why it’s not Pay As You Go.

Can I Contact Yuno Energy on Social Media?

Yuno Energy is also present across social media. Social media is usually the best way to get in contact with an energy provider since they are almost always responsive and you can usually get your issues dealt with right away.

What Social Media Does Yuno Energy Use?

Yuno Energy is currently present on:

• Yuno Energy Facebook
• Yuno Energy X / Twitter

While on Facebook, there is a option to message Yuno Energy directly, on Twitter / X there doesn’t appear to be that option available. Yuno Energy doesn’t appear to have an Instagram account either.

Does Yuno Energy Have a Live Chat?

As an alternative to social media, Yuno Energy does have a Live Chat option on their website that you can use to convey your porblems rather than calling or writing an email. The Live Chat is most useful if you’re just trying to get something small done like consult a bill or ask a question about your rates. You can find the Live Chat on the Yuno Energy website.

How Do I Complain to Yuno Energy?

Like all providers, Yuno Energy has a dedicated complaints procedure in place so that customers can sort out issues that have been affecting them. Yuno Energy usually will start off by asking you to complain to their Customer Service department first.

What Are the Yuno Energy Complaint Contact Details?

To make a complain to Yuno Energy, you can either fill out the Yuno Energy complaints form on their website, or use the following contact information:

Yuno Energy says it will acknowledge your complaint within 2 working days of receiving it, but please keep in mind it might take longer for you to get a response, especially if you written a letter.

What’s the Yuno Energy Complaints Procedure?

If you’re unhappy with what the customer service team has managed to do for you, you can take the complaint further through the Yuno Energy complaints procedure. Here are the main steps you need to follow:

1. Complaint Acknowledgment
   When you send in your complaint via email, a letter, or online submission, Yuno Energy will promptly acknowledge its receipt within 2 working days. If you initially raised the complaint by phone and it wasn't resolved, you can expect to hear from us within 2 working days.
2. Resolution with the Customer Experience Team
   If your complaint proves complex, we'll escalate it to Yuno Energy's Customer Experience Team, overseen by the Head of Customer Experience. Within 8 working days, an agent from the team will get in touch with you, offering a proposed solution or requesting additional information.
3. Taking It to the Head of Customer Experience
   If you remain unsatisfied, your complaint will be elevated to the Head of Customer Experience for a thorough analysis. You'll receive a final resolution proposal within 5 working days, along with contact details for further escalation if needed.
4. Getting Compensated for Valid Complaints
   For complaints upheld internally, Yuno Energy commits to paying you a Charter Payment of €30 per breach within 10 working days. This payment may be issued as account credit, a check, or a debit/credit card refund.

When Can I Take the Complaint to the CRU?

If you're considering escalating your complaint to the Commission for the Regulation of Utilities (CRU), remember that you must first go through Yuno Energy's internal complaint process. The CRU will need confirmation that you've completed this step. During their review, Yuno Energy won't hassle you for payment regarding the complaint, but your regular energy charges will continue as usual.

The CRU will carefully assess all relevant documents and, if necessary, provide guidance to Yuno Energy on resolving outstanding issues. If your complaint is upheld, Yuno Energy commits to compensating you within 14 working days and responding to the CRU's decision within 3 weeks. They aim to resolve your complaint within 2 months, but they'll communicate any extensions due to technical procedures.

Check Out Our Yuno Energy Reviews Guide!