Yuno Energy Reviews 2024 - A Guide
With an average rating of 3.7 out of 5 stars from 988 reviews across various review websites including Trustpilot, it would seem that customers in Ireland are, for the most part, satisfied with Yuno Energy. Customers who left positive reviews praised the companies helpful and friendly customer service team, while negative comments focused more on pricing issues such as high estimated bills and difficult getting refunds.
What Do Yuno Energy Customers Comment On?
With an average rating of 3.7 from over 988 total reviews across various review websites, it would appear that customers are, for the most part, satisfied with their experience of Yuno Energy.
Positive reviews were made about the following:
- Friendly customer service.
- Easily resolved issues with billing, pricing.
- Personal attention from sales and customer agents.
- Ease of use of the service.
Of the few negative reviews, dissatisfied customers pointed to the following:
- Unhelpful and rude customer service.
- Pricing issues, including overestimated bills.
- Difficulty getting refunds.
- Slow to resolve technical issues.
Below you will find an overview table for the Yuno Energy reviews from Trustpilot and Google:
| Review Website | Average Rating | Main Comment |
|---|---|---|
| Trustpilot | 4.3 out of 5 (812 reviews) | Friendly and attentive customer service agents. |
| 3.1 out of 5 (176 reviews) | How quickly issues were resolved. |
How Accurate Are Customer Review Websites?
While review websites are a useful tool for those looking to get a better insight into a product or a service, they are more often than not used for customers to complain and vent their frustration. Some companies also offer incentives to customers who leave positive reviews, creating a very polarised version of how a company really is.
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What Are the Yuno Energy Reviews on Trustpilot Like?
Yuno Energy has over 800 reviews on Trustpilot and an average rating of 4.3 out of 5.
The reviews left by customers on Trustpilot tend to be either very positive, or very negative, so it's difficult to get an accurate idea of what the provider is like.
With this in mind, it can often be better to filter reviews for two, three or four-star reviews as these tend to often be more reflective of the average customer experience.
What Do Yuno Energy Customers Complain About on Trustpilot?
Complaints left by customers tend to be extremely negative with regard to billing, estimated usage and lack of customer support.
I'd be very careful switching to this company. I've been regularly submitting meter reads which they haven't used and have now overcharged me. They make up the meter readings as they go along so when it comes to switching or cancelling it's very hard to rectify. Phoned Customer care and received no help and was told to cancel I'd have to wait for them to reach out to me.
Jennifer Kehoe on Trustpilot, October 2024
Many customers seem to echo the same negative experience of overcharging, app issues and complicated billing systems:
Customer service is very good. My issue is their billing system. I found it so complicated and I’m no fool. I try to keep an eye on my electricity usage regularly but this billing system melted my head with overpaying some monthsadd visa versa other months
I cancelled my contract because of this after 6 months
Frank on Trustpilot, October 2024
What Do Yuno Energy Customers Praise Trustpilot?
Positive Trustpilot reviews for Yuno Energy tend to highlight the helpfulness and friendliness of the customer service agents.
Recently switched to Yuno and extremely satisfied so far. I just phoned customer service and my call was received with no wait time. I spoke with a customer service agent ABDI who was extremely polite, friendly, knowledgeable and sorted my query in a very efficient manner.
Sharon Tomilson on Trustpilot, October 2024
Several reviews highlight the quality of customer service they received from Yuno Energy when dealing with issues relating to their service, bills etc.
I lost access to information on my app and I was also concerned about the increase in my bill. Abdi was incredibly patient, guiding me through the process of reinstalling the app and explaining the increase. Abdi is such a charming and helpful member of the Yuno staff.
Maura Trustpilot, October 2024
Click Here To Find Out More Yuno Energy Rates in 2024
What Are the Yuno Energy Reviews on Google Like?
Yuno Energy has almost 200 reviews on Google, with an average rating of 3.1 stars out of 5.
Similar to Trustpilot, reviews tend to range from very positive to very negative, with a more moderate reviews difficult to find.
Positive reviews focus on customer service, whereas negative reviews focus more on pricing and billing issues.
What Do Google Reviewers Say About Yuno Energy?
Google reviewers seem to have had an overall negative experience with Yuno Energy, with many rating the provider with one star
Issues cited include overcharging on electricity bills, unauthorised direct debit payments and poor customer service.
Usless...i been overcharged every month since i signed up just because they can t read my meter and get estimates from.esb wich overcharger people as well...sick system,not regulated properly,
Alexander on Google, October 2024
Other reviewers have criticised the Yuno Energy app, highlighting issues with its predicted usage feature, leading to overcharging on bills.
They have a business model of "predicted" usage rates which enables them to inflate your monthly bill unless you submit a meter reading once a month. I was diligently submitting readings, until one month I forgot, and BOOM! My bill went from €60 to €300 with no effort to offer credit despite multiple phone calls.
Ben Jordan on Google, October 2024
Are There Any Positive Google Reviews of Yuno Energy?
Despite the overall negative reviews, there are some customers who have rated Yuno Energy highly, in turn praising how easy it was to switch their tariff.
With Yuno since the beginning, a couple of teething problems to start, which was expected, none in the last 6 months but anytime I have had to call I have to say the customer service guys are such a pleasure to talk to! Got through in a minute or two and had a lovely chat, but also most importantly got my issue resolved. Due for renewal and will be staying..
Anthony on Google, October 2024
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Is Yuno Energy Any Good?
While having almost 1,000 reviews should help to give an accurate picture whether Yuno Energy is any good, given how polarised the reviews are, it's difficult to know.
While all energy providers will have their pros and cons, we recommend to focus on the aspects that are most important to you and to compare them across the market to find the right supplier for you.
If you are thinking about switching energy providers and are considering Yuno Energy, why not talk to us here at Selectra.ie, where one of our energy experts can help you make the right choice for you and for energy needs.