What Are the Yuno Energy Reviews Like?

As the latest energy provider on the Irish energy market, customers are wondering just how much of a good first impression Yuno Energy has already made. Advertising themselves as the cheapest provider on the market, they still need to make sure they’re doing customer service. In our Yuno Energy reviews guide, we’ll walk through what early customers have already rated Yuno Energy.

Is Yuno Energy Any Good?

Yuno Energy came onto the Irish energy market in August 2023 as a subsidiary of PrepayPower. During its short time on the energy market, Yuno Energy has already made its first price cut after already being one of the cheaper supplier options on the market. However, there are other factors such as customer service and convenience that indicate how good Yuno Energy can be for customers. Here’s a look at their advantages and disadvantages.

What Are Yuno Energy’s Advantages?

As the newest supplier on the market, Yuno Energy can bring a lot of advantages to customers. Yuno Energy has an opportunity to reshape the energy market and it has already brought fresh ideas to the way that we think about our gas and electricity.

1. New Supplier
   As a new supplier that is also owned by one of Ireland’s larger suppliers, Yuno Energy has already been able to cut through the market with more innovative payment methods and technology. They also have had a headstart in leading the price reductions.
2. Advanced Payment System
   Yuno Energy has brought a new system of advanced payments where you pay for your energy first and then the difference is either refunded or charged at the end of the month if you use less or more (but not like Pay As You Go). This system also integrates new technology that allows you to track your usage and gives you a prediction of your next bill.
3. 7 Day Customer Service
   Yuno Energy is one of the few energy providers in Ireland to offer customer service for 7 days of the week. While most providers shut on the weekends, Yuno Energy keeps its customer service open on Saturdays and Sundays.

What Do Yuno Energy Customers Complain About?

Although it’s still new on the market and no real official data exists for how well it’s been doing in terms of customer satisfaction. Yuno Energy does have a couple of disadvantages that might put off customers. The fact that customers need to pay in advance for their energy and that the provider only takes credit or debit cards can be reasons for some customers to discard them completely.

What Are the Yuno Energy Reviews on Trustpilot Like?

One of the best places to find reviews for a company is to have a look at Trustpilot. Trustpilot gives customers an opportunity to write about their experiences with a provider and give them a score to help customers make a decision. Although still new, Yuno Energy has garnered some reviews on Trustpilot already!

What Do Trustpilot Reviewers Like About Yuno Energy?

A lot of Trustpilot reviewers have liked the customer service over at Yuno Energy. Many of the reviews have praised individual customer service agents: 

Conor was very helpful in explaining the process to me for taking the monthly payment. I feel more relaxed now that I understand how it works. He was very professional, very knowledgeable and a pleasure to deal with.

Ciara Linnane on Trustpilot, 11/10/2023

Other customers have also praised the Yuno Energy for having really great features to help keep track of spending:

Staff very helpful & great features in app. Very positive experience speaking through switching. The app is great, allows me to see spikes & dips in usage throughout the day and great that I know exactly what I'm going to be charged each month.

Paddy on Trustpilot, 25/08/2023

What About Yuno Energy Complaints on Trustpilot?

Though the reviews are overwhelmingly positive for the moment, there have been some complaints already regarding Yuno Energy’s app and making payments by card:

Ongoing issue where I cannot update my card details through the app and although not resolved Hannah has been supporting…

Adam Hickey on Trustpilot, 02/10/2023

There have also been complaints about not having the right meter type when signing up for Yuno Energy and not being able to continue with switching their energy providers:

I just tried to sign up but was informed at the end that they won't accept my electricity meter, I didn't actually see anything about that in the advertising.Yuno energy have since contacted me and informed me that they have not set a rate yet for my type of meter but will contact me as soon as they set a rate for it.

Christy O’Hagan, 02/09/2023 

How Does Yuno Energy Do Overall on Trustpilot?

So far Yuno Energy has scored 4.7 out 5 stars on Trustpilot. Out of 63 reviews, 93% have awarded the company 5 stars, with only 5% giving it 1 star. Although it’s too early and there aren’t enough reviews for customers to give an accurate picture just yet, almost all the reviews have had a reply from Yuno Energy staff thanking the complement or addressing the problem.

What Are the Yuno Energy Reviews on Google Like?

Google Reviews is another alternative to Trustpilot, also allowing customers to review different companies and give a rating. In the case of Google, sometimes it is tricky to get an overall idea since the reviews are usually location based. However in the case of Yuno Energy, they can all be taken from one source.

What Do Google Reviewers Like About Yuno Energy?

Google reviewers share the same positive perspective as those on Trustpilot. Most Google reviewers have praised the customer service that they’ve received from Yuno Energy:

Great service. Unlike any companies I've been with before. The app is so handy and the rates are much better than anything else out there at the moment

Mark Leoard on Google, September 2023

There are also Google reviewers who have praised the use of the app and the new technology that Yuno Energy has brought to the energy market:

I love the convenience of the app and being able to track in real time how much energy I am using. Great Customer Service, very fast response to the questions I asked prior to signing up.

Rachel Flynn on Google, September 2023

What About Google Complaints About Yuno Energy?

There have also been some complaints about Yuno Energy on Google reviews, particularly regarding the advance payment system:

An extra €230 taken from my account along side the due bill amount. The amount taken is apparently money owed prior to 22nd Aug but I only signed up to Yuno on that date. Made four phone calls today and still no satisfaction. I was told wrong billing is a regular occurrence. Also my previous bill was wrong amount too. Will be changing service provider as soon as I'm refunded the €230.

Michelle Power on Google, October 2023

How Does Yuno Energy Do Overall on Google?

On Google, Yuno Energy scores the same as on Trustpilot, with 4.7 stars out of 5. With only 13 reviews and only one of which being negative, it’s still too early to gauge customer experience with such a small sample. However, like on Trustpilot, Yuno Energy has also responded to individual reviews.

How Good Is the Yuno Energy App?

One of the main focuses of Yuno Energy is the app which is equipped with a lot of useful features. The app provides three main panels: a home screen detailing usage forecasts versus actuals, a usage section breaking down consumption by the hour over 7 days, and a payments area showcasing payment history, upcoming bills, and downloadable PDF copies of bills.

What Are the Yuno Energy App Reviews Like?

At the moment, there are no written reviews on either the Apple App Store or the Google Play Store. However, there have been a couple of ratings, with reviewers on the Apple App Store rating it 5 stars from 2 reviews so far.