How Do I Contact Waterpower?

For customer service at Waterpower, individuals can call 029 50568 from Monday to Thursday between 8:30 am and 4:00 pm, or on Fridays from 9:00 am to 3:00 pm. Queries are also managed by email at [email protected]. Customers wishing to write can send post to Waterpower, Strand Street, Kanturk, Co. Cork, Ireland.

What Are the Waterpower Contact Numbers?

You can reach the customer service of Waterpower by phone on the following number: +353 (0) 29 50568.

The opening hours for Waterpower's customer service are from Monday – Thursday: 08.30 - 16:00 Friday: 09:00 - 15:00.

The Waterpower customer service department can assist with the following:

Transferring your account to a new property
Closing your current account
Submitting a meter reading
Updating your direct debit information
Making a complaint
If you are having issues with your meter

What Is the Waterpower Emergency Contact Phone Number?

Waterpower does not deal with any electricity or gas emergencies. For electricity emergencies, call ESB Networks on 1800 372 999, and for gas emergencies, Gas Networks Ireland on 1800 20 50 50.

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Are There Other Ways To Contact Waterpower?

There are various other ways for you to contact Waterpower besides by phone.

The section belows outlines the alternative means of contacting the provider:

Is There an Waterpower Email Address?

It is possible to reach the Waterpower customer service by mail. The mail address for Waterpower is: [email protected]

Furthermore, customers can contact Waterpower through their online contact form which you can also be used to reach their customer service team.

It is not possible to contact Waterpower through social media.

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Is There a Waterpower Contact for Complaints?

If you have a complaint that you would like resolved or acknowledged by the electricity supplier, here are the steps you should follow:

Talk to Waterpower
You should first call the Waterpower customer service department on +353 (0) 29 50568 to see if they can help you with your issue. Many queries can be resolved quickly over the phone.
Make an Official Complaint
If the issue is not resolved to your satisfaction, you can make an official complaint. This should be done in writing for your records. You can do this by:
- Email
- Post:
  Strand Street
  Kanturk
  Co. Cork
  Ireland
Be sure to include all relevant details, such as your account number, a summary of your issue, any dates of previous contact, and the names of the representatives you spoke with. This will help them process your complaint faster.
Escalate to the CRU
If two months pass and the complaint is still unresolved after following the above steps, you should then contact the CRU (Commission for Regulation of Utilities). They are the independent body that regulates Ireland's energy market. Citing your complaint reference number, the CRU will then intercede on your behalf to help resolve the issue.

Learn More About Energy Saving Our energy guide articles contain lots of useful information on saving energy, the electricity market and how to have a more positive impact on the environment.

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.