To contact Pinergy, call 0818 363 749 (Mon–Fri 08:00–20:00; Sat 10:00–17:00). You can also email [email protected]. Manage your account online via the Pinergy portal.
Pinergy contact details at a glance
| Customer service phone | |
| Emergency number |
ESB Networks electricity emergencies: 1800 372 999
|
| [email protected] | |
| Opening hours | Mon–Fri 08:00–20:00; Sat 10:00–17:00 |
| Postal address | Suite 1, Beaver House, Beech Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5, Ireland |
| Online account | smartreports.pinergy.ie/ |
| Mobile app |
Pinergy Smart
|
| Social media |
Pinergy phone number
The main customer service number for Pinergy is 0818 363 749, available Mon–Fri 08:00–20:00; Sat 10:00–17:00. You can use this number to:
- Query your account or billing
- Submit a meter reading
- Transfer or close your account
- Report a problem or make a complaint
- Ask about switching or new plans
Emergency number
- ESB Networks electricity emergencies: 1800 372 999
These lines are available 24/7 for emergencies and dangerous situations.
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More ways to contact Pinergy
Pinergy online account & app
Online portal
Manage your account, view bills, submit meter readings and update your details.
smartreports.pinergy.ie/Pinergy Smart app
Manage your Pinergy account on the go — check usage, top up and track your energy.
Pinergy on social media
You can also reach Pinergy or stay updated via their social media channels:
How to Make a Complaint About Pinergy
If you have an unresolved issue with Pinergy, you can escalate through the following steps:
Contact Pinergy directly
Call 0818 363 749 or email [email protected]. Ask for a reference number and keep a record of all correspondence.
Escalate to a manager
If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.
Contact the CRU
If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):
- Phone: 1800 404 404
- Email: [email protected]
- Online: www.cru.ie
- Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24
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