How Do I Contact Pinergy?

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.

To contact Pinergy, you can call them on 0818 363 749, with customer care operators available 8am to 8pm Monday to Friday and 9.30am to 5pm on Saturdays. Alternatively, you can contact the provider via email at [email protected] or through their social media channels.

Article too long? Get an AI overview and save time!

What Are The Pinergy Contact Phone Numbers?

The main Pinergy contact number is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

We have listed here the main phone numbers, email address, and postal address for the provider below:

How Do I Contact the Pinergy Customer Service Department?

For domestic customers, the main Pinergy phone number is 0818 363 749.

The call centre is open Weekdays from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Some reasons you November need to call the Pinergy customer service department include the following:

• To transfer your account to a new property
• To close your current account
• To submit a meter reading
• To make a complaint
• If you have issues with your prepayment meter

What Is the Pinergy Contact Number to Top Up?

Pinergy Ireland does offer the option to top up over the phone.

Here are the steps to follow if you are simply looking to top up your meter by phone:

1. Dial 0818 363 749
2. Give your premise number (on the front of your Pinergy top up card)
3. Give your credit or debit card details

How Can I Contact the Pinergy Sales Department?

If you are looking to switch your electricity provider to Pinergy from your existing energy provider, the Pinergy contact number for its sales department is 0818 363 749.

Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Keep in mind that Pinergy only offers Pay-as-you-go plans, which is the most expensive way to pay for your energy in Ireland.

You November want to look at the current cheapest electricity prices prior to making the change.

Have you been a customer of Pinergy? Leave your review here!

Publish a review

Review Pinergy

Real opinions

To give your opinion on Pinergy, you must be or have been a customer of this supplier

Find out more about Selectra's review policy

Rate

Comment

Name

Email

A link will be sent to you to verify your e-mail.

Experienced at

Date

Please select a date within the last year, up to today.

I agree that the data entered will be collected by Selectra, solely for the purpose of displaying my customer opinion.

I hereby certify that I am a current or former customer of Pinergy

Learn more about the processing of my data

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

* Required fields

Send

How to Make a Formal Complaint to Pinergy

If your issue cannot be resolved by the standard customer service channels, you can escalate it through Pinergy's formal complaints procedure.

1. Internal Complaint: Your first step should always be the main customer service line or email. Pinergy aims to resolve most issues quickly.

2. Escalation: If the issue remains unresolved after 10 days, you can ask for the complaint to be escalated internally to a manager or specialist team.

3. Final Review (CRU): If your complaint is not resolved within 2 months, or if you receive a final letter from Pinergy stating their position, you can take your case to the Commission for Regulation of Utilities (CRU) for an independent review.

Is There a Pinergy Contact Enquiry Form?

If you have a specific enquiry relating to Pinergy electricity services, you can use their contact forms to arrange for a callback from a customer service operator.

The callback enquiry form can be found on the Pinergy contact page. You will need to provide the following information.

• First name
• Last name
• Phone number
• Email Address
• Your query in the text box

You can also select whether you are a “Home Customer” or a “Business Customer” before submitting your enquiry.

Is There a Pinergy Contact Enquiry Form for Solar Energy?

For Pinergy customers interested in installing solar panels, the supplier has a dedicated enquiry form.

You can find this on their dedicated solar energy callback enquiry form.

You'll need to provide the following information:

• Eircode
• First name
• Last name
• Phone number
• Email Address

By submitting this form, you indicate your interest in learning more about how solar panels can work for your home or workplace, and Pinergy will call you back to discuss your needs.

What Is the Pinergy Contact for Vulnerable Customers?

Pinergy maintains a Priority Services Register for customers who are critically dependent on electrically powered equipment or who are otherwise vulnerable (e.g., due to advanced age or serious illness).

If you or someone in your household meets these criteria, you should register to ensure you receive priority service and specific protections during emergencies or outages.

You can be added to the register by calling the main customer service number, 0818 363 749.

What Is the Pinergy Contact Number for Business Customers?

Pinergy business customers can use the same contact number as residential clients.

That is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Alternatively, you can complete their online contact form to request a callback. You will need to provide the following details to submit the contact form:

1. Your full name
2. Your phone number
3. Your email address
4. A brief description of your query

What is the Pinergy Email Contact Address?

Pinergy offer customer car services for both domestic and business customers via email.

If you would like to contact the supplier via email, you will find the details in the table below:

Can I Contact Pinergy on Social Media?

You November also be able to reach a company representative through the Pinergy contact details of their social media pages.

The provider is active on social networks, and it can be an effective way to resolve any issue you November have quickly.

Below are the links to some of Pinergy’s social media accounts:

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.