Pinergy Contact: All Phone Number, Emails & Support

Pinergy Contact Representatve with logo

Are you looking for the Pinergy contact information? We break down all the best methods to do so from the Pinergy phone number to email addresses and social media. Read on and get in touch with the right supplier department fast and easily.

All Pinergy Contact Details: A quick reference table

For ease, we have summarised all of the Pinergy contact details in the table below. Don't forget that most minor customers service query can be usually be answered directly thru the supplier’s help and support page. Pinergy's representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

All Pinergy Contact Details
Department Phone Number Email address
Customer Service 0818 363 749 customerservices@pinergy.ie
Customer Service from Abroad 01 215002502 customerservices@pinergy.ie
Pinergy Top up 1850 94 50 23 (Lo Call number) None
Sales 0818 Energy (0818 363 749) sales@pinergy.ie
Business Accounts 0818 363 749 customerservices@pinergy.ie
Marketing N/A marketing@pinergy.ie
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How do I contact Pinergy?

We have listed the main Pinergy phone numbers, email addresses, and postal address in the table below. Scroll down for further detailed information about each department.

Pinergy Phone Numbers
Department Telephone Number
Customer Service 0818 363 749
Customer Service from Abroad 01 215002502
Sales 0818 363 749 (0818 Energy)

What do in case of a top-up emergency? If you are trying to call to top-up your meter, you will need to contact a different number to the main customer service line. See the section below for details.

What is the Pinergy phone number?

Pinergy has multiple contact numbers, and the one you should call depends on your type of query. We break down the different Pinergy contact numbers by department below.

How do I contact the Pinergy customer service department?

A customer service agent headset

For domestic customers, the main Pinergy phone number is 0818 363 749. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Some reasons you may need to call the Pinergy customer service department include the following:

  • To transfer your account to a new property
  • To close your current account
  • To submit a meter reading
  • To make a complaint
  • If you have issues with your prepayment meter

What is the Pinergy contact number to top up?

Pinergy does offer the option to top up over the phone. Here are the steps to follow if you are simply looking to top up your meter by phone:

  1. Dial 1850 94 50 23 (Lo Call).
  2. Give your premise number (on the front of your Pinergy top up card).
  3. Give your credit or debit card details.

Be sure to visit our Pinergy top-up guide for more details on the topic and other top-up options.

What is a Lo Call number? Lo Call numbers were introduced to allow people to call businesses from anywhere in the country at one local flat rate. As such, most phone providers will charge you a small connection fee when dialing any Lo Call number. The fee can range from 7c when calling from a landline to 30c if calling from a mobile phone.

How do I contact the Pinergy sales department?

If you are looking to switch to Pinergy from your existing energy provider, the Pinergy contact number for its sales department is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Alternatively, if you'd prefer to send the sales department an email, you can send it to sales@pinergy.ie.

Keep in mind that Pinergy only offers Pay-as-you-go plans which is the most expensive way to pay for your energy in Ireland. You may want to look at the current cheapest electricity offers prior to making the change.

Get free advice from Energy Experts For general energy enquiries, you can also give us a call here at Selectra on 01 267 8669. Our energy experts are available Monday through Friday from 10 a.m. to 7:30 p.m. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.

What is the Pinergy contact number for Business Customers?

Pinergy business customers can use the same contact number as residential clients. That is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Alternatively, you can complete their online contact form to request a callback. You will need to provide the following details to submit the contact form:

  1. Your full name
  2. Your phone number
  3. Your email address
  4. A brief description of your query

What is the Pinergy Emergency Contact Number?

Pinergy does not deal with any electricity or gas emergencies. For electricity emergencies direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.

Both numbers are available 24/7. For emergencies that endanger the welfare of members of the public, you can also call 999 or 112.

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How do I contact Pinergy from Abroad?

As we know, 1850 and 0818 numbers can't be reached from outside of Ireland.

If you are traveling abroad and need to contact Pinergy, the phone number to dial is 01 215 002 502. Depending of the country you are in, you usually need to dial ‘00’ first, add the country code for Ireland, and then drop the first 0.

From abroad, the Pinergy contact number to dial is therefore +00353 1 215 002 502. It is the same hours of operation as their regular residential phone number.

Is there a Pinergy phone number for complaints?

If you have a complaint about Pinergy, you should first call the Pinergy customer service department at 0818 363 749 to see if they can help resolve your issue.

If they are unable to resolve the issue to your satisfaction, you can make an official complaint by either calling the Pinergy customer service team or by sending an email to customerservices@pinergy.ie.

If you are planning on making an official complaint, it may be wise to send it via email or post in order to prove communications should you ever need it for legal purposes.

If after two months the complaint is still unresolved, you can then contact the CRU who can then intervene on your behalf if necessary.

Other Pinergy Contact Details

laptop

There are other ways to contact Pinergy apart from over the phone. We take a look at a few more ways to get in touch with the supplier below.

Contact Pinergy through Social Media

You may also be able to reach a company representative through the Pinergy contact details of their social media pages. The provider is pretty active on social networks and it can be an effective way to resolve any issue you may have quickly. Below are the links to some of Pinergy’s social media accounts:

Pinergy Facebook Pinergy Instagram Pinergy Twitter Pinergy Youtube Pinergy Linked In

Contact Pinergy via Web Chat

Pinergy also provides a web chat from any of their web pages. It is important to note that the service is an automated assistant which will provide you with the best responses from their FAQ section. You will need to either phone or email to reach an actual representative.

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What is the Pinergy Contact Information by Post?

If you prefer to write a letter to the company, the address is:

  • Pinergy Contact Address
  • Suite 1,
  • Beaver House, Beech Hill Office Campus,
  • Clonskeagh, Dublin 4, D04 Y8X5.
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