Pinergy: Contact Numbers and Email 2024

By David Tait

Editorial Manager

Call Pinergy on 0818 363 749 to get in contact with their customer service department today! In our Pinergy contact guide, find out all the necessary information to get in contact with Pinergy whether by phone, email, social media, live chat or post.

What Are The Pinergy Contact Numbers?

Pinergy Ireland have several contact numbers related to customer service, sales, business etc. To make it easier to find the correct contact number quickly, we have listed the main Pinergy phone numbers in the table below.

Don't forget that most minor customer service queries can usually be answered directly through the supplier’s help and support page. 

Pinergy's representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

How Do I Contact the Pinergy Customer Service Department?

For domestic customers, the main Pinergy phone number is 0818 363 749. The call centre is open Weekdays from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Some reasons you may need to call the Pinergy customer service department include the following:

• To transfer your account to a new property
• To close your current account
• To submit a meter reading
• To make a complaint
• If you have issues with your prepayment meter

What Is the Pinergy Contact Number to Top Up?

Pinergy Ireland does offer the option to top up over the phone. Here are the steps to follow if you are simply looking to top up your meter by phone:

1. Dial 0818 363 749 
2. Give your premise number (on the front of your Pinergy top up card)
3. Give your credit or debit card details

Read Our Guide To Topping Up With Pinergy

What is a Lo Call number? Lo Call numbers were introduced to allow people to call businesses from anywhere in the country at one local flat rate. As such, most phone providers will charge you a small connection fee when dialling any Lo Call number. The fee can range from 7c when calling from a landline to 30c if calling from a mobile phone.

How Can I Contact the Pinergy Sales Department?

If you are looking to switch to Pinergy from your existing energy provider, the Pinergy contact number for its sales department is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Keep in mind that Pinergy only offers Pay-as-you-go plans, which is the most expensive way to pay for your energy in Ireland. You may want to look at the current cheapest electricity offers prior to making the change.

Get free advice from Energy Experts For general energy enquiries, you can also give us a call here at Selectra on 01 267 8669. Our energy experts are available Monday through Friday from 9 a.m. to 6:30 p.m. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.

What Is the Pinergy Contact Number for Business Customers?

Pinergy business customers can use the same contact number as residential clients. That is 0818 363 749, Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Alternatively, you can complete their online contact form to request a callback. You will need to provide the following details to submit the contact form:

1. Your full name
2. Your phone number
3. Your email address
4. A brief description of your query

What Is the Pinergy Emergency Contact Number?

Pinergy does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 205 050.

Both numbers are available 24/7. For emergencies that endanger the welfare of members of the public, you can also call 999 or 112.

Can I Contact Pinergy from Abroad?

As we all know, 1850 and 0818 numbers can't be reached from outside of Ireland.

If you are travelling abroad and need to contact Pinergy, we suggest you contact them via email or through Social Media. We were unable to locate any phone number that could be dialled from abroad to reach the energy supplier.

Is There a Pinergy Phone Number for Complaints?

If you have a complaint about Pinergy, you should first call the Pinergy customer service department at 0818 363 749 to see if they can help resolve your issue.

If they are unable to resolve the issue to your satisfaction, you can make an official complaint by either calling the Pinergy customer service team or by sending an email to [email protected].

If you are planning on making an official complaint, it may be wise to send it via email or post in order to prove communications should you ever need it for legal purposes.

If after two months the complaint is still unresolved, you can then contact the CRU who can then intervene on your behalf if necessary.

Can I Contact Pinergy by Email?

Pinergy also provide an email service for customers who wish to contact them in relation to queries or issues with their accounts. Sending an email can often prove more useful than a phone call as it allows customers to outline in detail their issue or question and in some cases, attach supporting documents, photos etc to help with their case.

Below you will find a table with the main Pinergy contact email addresses, including customer service.

Are There Other Pinergy Contact Details?

There are other ways to contact Pinergy apart from over the phone. Let's have a look at a few more ways to get in touch with the supplier below.

Can I Contact Pinergy Through Social Media?

You may also be able to reach a company representative through the Pinergy contact details of their social media pages. The provider is pretty active on social networks, and it can be an effective way to resolve any issue you may have quickly. Below are the links to some of Pinergy’s social media accounts:

Can I Contact Pinergy via Web Chat?

Pinergy also provides a web chat from any of their web pages. It is important to note that the service is an automated assistant which will provide you with the best responses from their FAQ section. You will need to either phone or email to reach an actual representative.