How to contact Pinergy: phone, email and address

Q: What is Pinergy's phone number?

You can reach Pinergy's customer service on 0818 363 749 (Mon–Fri 08:00–20:00; Sat 10:00–17:00). See the full list of phone numbers above for department-specific contacts.

By Cormac Breen | Updated 24 April 2026 | 5 min read

Contact Pinergy customer service. Phone number, email, postal address, opening hours, online account, app, social media and complaint procedure.

To contact Pinergy, call 0818 363 749 (Mon–Fri 08:00–20:00; Sat 10:00–17:00). You can also email [email protected]. Manage your account online via the Pinergy portal.

Pinergy contact details at a glance

Pinergy contact details at a glance comparison table
Customer service phone	0818 363 749
Emergency number	ESB Networks electricity emergencies: 1800 372 999
Email	[email protected]
Opening hours	Mon–Fri 08:00–20:00; Sat 10:00–17:00
Postal address	Suite 1, Beaver House, Beech Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5, Ireland
Online account	smartreports.pinergy.ie/
Mobile app	Pinergy Smart App Store Google Play
Social media	Facebook X Instagram LinkedIn YouTube

Pinergy phone number

The main customer service number for Pinergy is 0818 363 749, available Mon–Fri 08:00–20:00; Sat 10:00–17:00. You can use this number to:

Query your account or billing
Submit a meter reading
Transfer or close your account
Report a problem or make a complaint
Ask about switching or new plans

Emergency number

ESB Networks electricity emergencies: 1800 372 999

These lines are available 24/7 for emergencies and dangerous situations.

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More ways to contact Pinergy

Pinergy online account & app

Online portal

Manage your account, view bills, submit meter readings and update your details.

smartreports.pinergy.ie/

Pinergy Smart app

Manage your Pinergy account on the go - check usage, top up and track your energy.

App Store | Google Play

You can also reach Pinergy or stay updated via their social media channels:

Facebook X Instagram LinkedIn YouTube

How to Make a Complaint About Pinergy

If you have an unresolved issue with Pinergy, you can escalate through the following steps:

Contact Pinergy directly

Call 0818 363 749 or email [email protected]. Ask for a reference number and keep a record of all correspondence.

Escalate to a manager

If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.

Contact the CRU

If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):

Phone: 1800 404 404
Email: [email protected]
Online: www.cru.ie
Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24

Compare Energy Providers and Save Today!

Our energy experts at Selectra can help you secure a great rate - completely free and with no obligation.

Ad - Selectra Service

This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Contacting Pinergy

You can reach Pinergy's customer service on 0818 363 749 (Mon–Fri 08:00–20:00; Sat 10:00–17:00). See the full list of phone numbers above for department-specific contacts.

Yes, for gas or electricity emergencies (such as a suspected gas leak or power outage), call ESB Networks electricity emergencies: 1800 372 999 - this line is available 24/7, separate from general customer service.

See the complaint procedure above for Pinergy's internal process. If you're not satisfied with the outcome, you can escalate to the CCPC or the Commission for Regulation of Utilities.

Most Pinergy customers can manage their account, view bills, and submit meter readings through the online account or app - see the "More ways to contact" section above for the login link.