How Do I Contact Ecopower?

Consumers wishing to reach Ecopower can call customer service at 056 7800 572 on weekdays between 9:00 and 17:00. For queries by email, the team can be contacted at [email protected]. The postal address for Ecopower’s customer support is Zetec House, Purcellsinch IDA Business Park, Dublin Road, Kilkenny, R95 PX5X, Ireland.

What Are the Ecopower Contact Numbers?

You can reach the customer service of Ecopower by phone on the following number: 056 7800 572.

The opening hours for Ecopower's customer service are from Monday – Friday 09.00 - 17:00.

The Ecopower customer service department can assist with the following:

• Transferring your account to a new property
• Closing your current account
• Submitting a meter reading
• Updating your direct debit information
• Making a complaint
• If you are having issues with your meter

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Are There Other Ways To Contact Ecopower?

There are various other ways for you to contact Ecopower besides by phone.

The section belows outlines the alternative means of contacting the provider:

Is There an Ecopower Email Address?

It is possible to reach the Ecopower customer service by mail. The mail address for Ecopower is: [email protected]

Furthermore, customers can contact Ecopower through their online contact form which you can also be used to reach their customer service team.

Can I Contact Ecopower On Social Media?

You can also contact the Ecopower customer service team via their social networks below.

• Instagram
• Facebook
• Tik Tok 

What Can I Do via My Online Account for Ecopower?

Ecopower offers a range of self-service options through their Ecopower online account. This is often the fastest way to manage your account without needing to call.

• Pay Your Bill: Make a quick payment using your debit or credit card.
• Submit a Meter Reading: Provide up-to-date meter readings to ensure you receive accurate bills, not estimates.
• View Bills and Usage History: Access all your past bills and track your energy consumption over time to help you budget.
• Update Your Details: Change your personal information, such as your contact number or email address.
• Manage Direct Debit: Set up or modify your direct debit details for automated payments.
• Request a Change: Easily submit a request to move home or close your account.

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Is There an Ecopower Contact for Complaints?

If you have a complaint that you would like resolved or acknowledged by the electricity supplier, here are the steps you should follow:

1. Talk to Ecopower
   You should first call the Ecopower customer service department on 056 7800 572 to see if they can help you with your issue. Many queries can be resolved quickly over the phone.
2. Make an Official Complaint
   If the issue is not resolved to your satisfaction, you can make an official complaint. This should be done in writing for your records. You can do this by:
   • Email
   • Post:
     Purcellsinch IDA
     Business Park
     Dublin Road
     Kilkenny
     R95 PX5X
     Ireland

   Be sure to include all relevant details, such as your account number, a summary of your issue, any dates of previous contact, and the names of the representatives you spoke with. This will help them process your complaint faster.

3. Escalate to the CRU
   If two months pass and the complaint is still unresolved after following the above steps, you should then contact the CRU (Commission for Regulation of Utilities). They are the independent body that regulates Ireland's energy market. Citing your complaint reference number, the CRU will then intercede on your behalf to help resolve the issue.

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.