Yuno Energy Reviews - A Guide

With an average rating of 2.1 out of 5 stars from 103 reviews on Google, it would seem that some customers in Ireland are unhappy with Yuno Energy, but what are others saying about Ireland's newest energy provider? In our Yuno Energy reviews guide, we’ll look at how customers have rated Yuno Energy and what impression it has made in its first year of operation.

What Are Yuno Energy Reviews in 2024 Like?

While, it’s still a relatively new provider on the market, customers have been quick to leave reviews of their experience and level of customer satisfaction. Yuno Energy markets itself on its mission to be the cheapest electricity provider in Ireland, and heavily promotes the advantages of its own app and predicted electricity usage model. So after almost one year in the Irish market, let's see what Yuno Energy customers are saying about their experience. 

Click Here To Find Out More About Yuno Energy Rates, Contact Info and Reviews

What Are the Yuno Energy Reviews on Google Like?

As of May 2024, Yuno Energy has an average rating of 2.1 stars out of 5 on Google. This average is based on 103 reviews, which would suggest that some customers are having quite negative experiences. This is taken from a relatively small percentage of overall customers, so it isn't necessarily an accurate review of every customer's general experience.

What Do Google Reviewers Say About Yuno Energy?

Google reviewers seem to have had an overall negative experience with Yuno Energy, with many rating the provider with one star and citing issues such as overcharging on electricity bills, unauthorised direct debit payments and poor customer service as their main issues.

Extremely dissatisfied and disappointed. I signed up for the 12 month fixed rate in Nov 2023. The Nov, Dec and Jan usage and bills were within 100€ per month. For Feb, it astronomically rocketed to 1300€ despite reduced overall usage as compared to Dec month. And since it direct debit, couldn’t block their subscription. Won’t recommend to anybody.

Tushar Gawande on Google, March 2024

Other reviewers have criticised the Yuno Energy app, highlighting issues with its predicted usage feature, leading to overcharging on bills.

The app states I’m using DOUBLE the electricity I am! I’ve kept a record of the amount I’m actually using and it’s genuinely half of what they say I’ve used and I’ve had to pay and extortionate bill for electricity I haven’t used. And no one is responding to me! A disgrace and I’ll be trying to leave without that €50 fee as this is ridiculous.

Judith Mason on Google, May 2024

Are There Any Positive Google Reviews of Yuno Energy?

Despite the overall negative reviews, there are some customers who have rated Yuno Energy highly, in turn praising how easy it was to switch their tariff.

Easy enough to switch over online (I called and they advised to make sure to switch after contract ends, so good help when calling). The app shows my usage, bills and payments. I haven't had any trouble. My meter was already smart which may lend itself to the smooth transfer over maybe.

Mark Mattimore on Google, April 2024

Click Here To Find Out More Yuno Energy Rates in 2024

What Are the Yuno Energy Reviews on Trustpilot Like?

One of the best places to find reviews for a company is to have a look at Trustpilot. Trustpilot gives customers an opportunity to write about their experiences with a provider and give them a score to help customers make a decision. As of May 2024 Yuno Energy has over 400 reviews on Trustpilot and an average rating of 3.8 out of 5.

What Do Trustpilot Reviewers Say About Yuno Energy?

Similar to Google, the Trustpilot reviews for Yuno Energy tend to either be very positive or extremely negative, making it difficult to judge the average customer experience. Here are some of what Yuno Energy customers are saying on Trustpilot.

Yuno Energy, so far so good. Customer care is quick to answer, only deals with your enquiry, no complicated jargon. Forecasted savings, and easy direct debit. Almost half the cost of standing charge when compared to prepay power. I will update as issues, good and bad, arise.

Charlie Valentine on Trustpilot, 28/03/2024

Several reviews highlight the quality of customer service they received from Yuno Energy when dealing with issues relating to their service, bills etc.

I spoke with Richard today & found his Customer Service skills to be excellent he was polite, knowledgeable, & led me through the whole process. The app is very easy to navigate & simple to use & understand. Very happy with Yuno

Una on Trustpilot, 16/05/2024

What About Yuno Energy Complaints on Trustpilot?

Despite the positive reviews, there are some complaints and extremely negative reviews with regard to billing, estimated usage and lack of customer support.

Signed up November, being getting estimated bills of thousands of euro a month, had to block the last one so I could afford to pay my mortgage. Submitted numerous meter readings, phones calls, emails. And issue is still not resolved and receiving no correspondence to emails I have sent the past couple of days. Avoid at all costs.

Carl Lambert on Trustpilot, 08/03/2024

Many customers seem to echo the same negative experience of overcharging, app issues and difficulty in contacting customer service lines.

They overcharged me month on month. I raised a complaint with the Yuno complaints department, I provided detailed evidence of the overcharging, and nothing was done about it. They ignore most emails that are sent to them. I had to change energy provider and I'll be lodging a complaint with the energy regulator. Avoid this company at all cost.

Ciaran, 01/04/2024

Check Out Our Yuno Energy Contact Guide!

Should I Switch to Yuno Energy?

While there are hundreds of Yuno Energy reviews available online, it is somewhat difficult to get an accurate picture of what the average experience of customers has been like.

Extremely negative, or positive reviews, in themselves don’t really help if you are considering a switch as they can often represent isolated negative incidences where customers want to vent or in some cases, strategic positive reviews to balance out the very negative ones.

If you are thinking about switching energy providers and are considering Yuno Energy, why not talk to us here at Selectra.ie, where one of our energy experts can help you make the right choice for you and for energy needs.