Three Ireland: What do they have to offer?
Three, officially known as Three Ireland, is a well-known operator, with a reported 35% market share of mobile customers in early 2019. Three are also set to roll out WiFi calling in 2020, enabling customers to make free calls via WiFi to other connected users.
A short history of Three
Three belongs to the CK Hutchison conglomerate, which deals with energy, infrastructure, ports, retail and telecommunication services and has over 300,000 employees worldwide. CK Hutchison Holdings runs Three Ireland under the umbrella of the global Three brand.
Three in Ireland
Three Ireland launched in July 2005 and was the fourth mobile operator to grace our shores. Initial offerings included postpaid (billed services), but in 2006 PAYG services became available. This was followed shortly in 2010 by an innovative prepay mobile broadband product where vouchers could be purchased and were good for connectivity from one day up to a month.
In 2013 Three’s parent company CK Hutchinson then made a play for another Irish mobile operator, O2, and the brand was fully integrated into Three by 2015.
Three’s market offering: is it any good?
With plenty of broadband and mobile offerings as well as enticing extras such as unlimited data, Three’s broadband and mobile offerings definitely hit the spot. While the range offered isn’t as complete as other providers who also offer their own TV packages, all that data definitely means you shouldn’t have any issues streaming your Amazon or Netflix favourites.
Three broadband offers
Three’s broadband offering is a little different to others on the market in that you can opt for prepaid or postpaid (bill pay) broadband.
Three prepay broadband
Moving house, renting an Airbnb, in temporary accommodation or away at a country retreat and need broadband? With Three’s prepay broadband plan you can have no-strings broadband from €5 a day. Admittedly much more expensive than Three’s bill-pay broadband plans, this is still a useful option for when you’re stuck. Essentially, it’s the same as mobile broadband.
Three bill-pay broadband
Three’s bill-pay broadband options have no connection fees and can include unlimited data from just €30 a month.
Three mobile offers
As with most mobile providers in Ireland, Three offers both prepaid and postpaid mobile phone plans. Pay as you go customers can benefit from Three’s “All you can eat” data offer whereby if you top up by at least €20 every 28 days, you can get free data within the Republic of Ireland, unlimited texts to Republic of Ireland and EU mobile numbers, free and unlimited Three to Three phone calls, and 8GB of EU roaming data.
Three also have a range of handsets on special offer for Three prepaid mobile customers, but if you prefer, you can, of course, opt for a SIM-only deal.
Bill-pay customers can pick from three plans ranging from €30 to €60 a month, all with unlimited “All You Can Eat” data, as well as benefiting from some serious discounts if they’re in the market for a new handset, with some handsets completely free of cost with certain contracts.
We’ve seen some great reward schemes with gas and electricity suppliers such as Electric Ireland before and are happy to see Three move into the loyalty scheme arena with its 3Plus rewards offers for loyal customers.
All Three customers, whether pay as you go or postpaid, have access to 3Plus rewards. Advantages of belonging to the 3Plus rewards scheme include:
- Access to competitions
- Discounts on restaurants, cinema and shopping
3Money Prepaid Mastercard
Another interesting addition to the Three range of offerings for customers is the 3Money prepaid Mastercard. Available exclusively to Three customers, the card can easily be topped up via your bank account or bank transfer and can be used abroad.
The fact that it’s prepaid adds an extra layer of security as if it’s stolen, no massive bills can be run up on your behalf. In addition, the card is free and if lost or stolen can be replaced with the same amount of credit as the original card.
What is My3?
My3 is the Three login online account for both mobile and broadband users, prepaid or postpaid. Postpaid and broadband customers can expect to be able to pay bills, check upgrade eligibility for handsets, verify their account balance and view at a glance how many minutes of data or texts they have left.
Customers with prepaid mobile options will be able to tup up, check their credit balance and buy add-ons such as extra data if they have used up their internet data. My3 also has interesting additional benefits such as being able to send free web texts.
Customers who have registered for My3 will also be able to get all the functionality of the online login via the My3 app which comes well rated with 3.5 out of 5 stars on Google Play and 4.4 out of 5 on the Apple app store.
Does Three provide services for businesses?
Three does have a separate section for current and prospective business customers. There are stand-alone mobile plans and broadband plans, as well as business solutions for managed connectivity, managed mobility, communications and collaboration, and IoT.
Three business mobile plans
For mobile plans, there are three types of plans available across four different sections. Which section you fall under depends on the number of employees you have and the exact service you are looking for.
SIM-only plans are available for companies with less than four employees and more than four, as well as mobile broadband plans. The cheapest SIM only business plan starts from €25 a month and mobile broadband can be had starting from €7.
Three business broadband plans
Customers looking for broadband solutions for their business can choose from Three mobile broadband, 3Broadband+ and 3Broadband only.
Three business solutions
Three also provide more managed solutions, four in total, in addition to mobile and broadband plans.
With Three’s managed connectivity option you have the option of Three providing high speed and secure solutions for WAN, LAN, internet access, wifi, firewalls, server colocation services.
Three’s managed mobility options for business consist of mobile device management, mobile application management, mobile content management and mobile data management and security. All of these options enhance security features with options such as encryption and secure file syncing, crucial for many businesses’ operations.
Communications and collaboration
This managed feature includes options such as:
- Mobile call recording
- Hosted UC
- Cloud-based telephone solutions
- Hosted contact centres
- Bulk SMS services
Last but not least, Three brings businesses into the future with the Internet of Things. This level of connectivity can boost security, customer engagement, and even energy saving through smart energy grids.
Three Ireland reviews
Three Ireland has 196 reviews on Trustpilot.ie and a rating of 1.5 out of 5 stars. Unfortunately, 91% of all reviews are classed as bad, although it also has to be noted that 196 customer reviews is not a big enough sample size to provide a well-rounded review of one of the biggest mobile and broadband providers in Ireland.
Customers who were unhappy with Three cited issues with coverage, issues with cancelling contracts and getting offers and discounts applied, and slow broadband speeds.
Customers who were happy with their experiences with Three Ireland spoke about excellent customer care, short wait times when contacting the company, accurate bills, and how happy they were with the unlimited data.
Work at Three Ireland
If you’re interested in working at Three Ireland, there is a careers section on the three.ie website. Three states an interest in providing interesting job opportunities and progression. There are also perks to working at Three, such as discounts on smartphone handsets, a sports clubs, social clubs, fitness instruction, and ticket giveaways to performances at the 3arena.
Vacancies advertised are split into retail vacancies, head office vacancies, and care vacancies. Retail vacancies can be located at any of the 34 Three-owned stores ad 29 Three-franchise stores across the Republic of Ireland. Head office vacancies are located in Dublin, in the docklands, and Care (customer service) vacancies are based at the Limerick call centre.
Three Ireland working environment reviews
On Indeed.ie Three Ireland has a current rating of 2.8 out of 5 stars from 17 reviews, while on Glassdoor Three’s rating is 3.5 out of 5.
When it comes to the negative side of working with Three, employees who were not completely satisfied cited:
- Difficult relationships with senior management
- A heavy workload
- Limited progression opportunities in some positions
Nevertheless, the many employees who were satisfied with their experiences working at Three spoke about:
- Excellent benefits, particularly mobile phone-related perks
- A challenging and fast-paced working environment
- Great commission
- A good work-life allowance
Three is one of the few mobile and broadband providers whose customer service you can even get a hold of on bank holidays (albeit with a reduced timetable of 09:00 - 18:30). Three Ireland also have Facebook, Twitter, Instagram and Youtube accounts.
If call lines are busy, remember that you can usually get a quick response by messaging companies via Facebook or Twitter.
Prospective Three business customers
1800 200 017
Customer care (8am - 8pm Mon to Fri, 09:00-18:30 Sat & Sun).
Customer care (business - 8am - 8pm Mon to Fri, 09:00-18:30 Sat & Sun).)
1800 944 833
Customer care contact from abroad
+353 83 333 3 333
Voicemail from abroad
+353 83 333 3171
Webchat (7am to 12pm every day)