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Bord Gáis Contact Number: 01 611 01 01

Bord Gáis Energy logo

If you need a Bord Gáis Energy contact number in a hurry and don't have the time to be trawling through different websites looking for the exact number you need to get through to the right department in question, no need to worry, we've got you covered. 


Note that as Bord Gáis Energy is one of the few energy providers in Ireland that does not force customers to use 1850 numbers, you should have no issues contacting the company from abroad, and no nasty mobile phone bill surprises.

At present, due to Covid-19, there are delays and the regular call channels may not be open, in which case you should either contact Bord Gáis Energy through your online login or use one of the automated phone numbers available to see if you can resolve your issue.

For up-to-date Coronavirus information we recommend checking the Irish Government's website.

Emergency contact numbers

If you should be experiencing or suspect a gas or electricity emergency, do not delay and contact ESB Networks on 1850 372 999 for electrical emergencies, or Gas Networks Ireland on 1850 20 50 50for gas emergencies. Both numbers are run 24 hours a day 365 days a year.

Bord Gáis automated phone number

For the duration of the Covid-19 situation, due to increased call-wait time, Bord Gáis Energy recommends first using the automated phone number system to see if you can resolve your issue or get an answer to your enquiry. Using the automated numbers will allow you to carry out a range of functions related to your account such as paying bills, submitting meter readings or accessing your account details.

  • Residential gas enquiries can be answered on 01 6832655
  • Residential electricity enquiries can be managed on 01 6832656
  • Residential Homecare enquiries should be directed to 01 6832657
  • The Business Care Team automated system can be reached on 01 6832658

Bord Gáis contact number for home energy

Tired of speaking to automated machines?Our expert energy advisers are on the phone to help you with your energy query. No wait times or endless menus. Call 1800 816 036 or get a free callback now.

If you are currently a Bord Gáis Energy customer and have a query regarding your gas or electricity account, contact the company on 01 611 01 01 (this the main customer care number). We recommend having a recent bill to hand as you may need information on it to confirm details with the Bord Gáis Energy customer service agent.

If you are a prospective Bord Gáis Energy customer interested in switching, you can contact the relevant customer care agents on 01 611 01 51.

Please note opening hours for both home energy contact numbers are Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 5.30 pm.

Business energy

Bord Gáis Energy business customers may direct their enquiries towards 01 611 01 33, Monday to Friday from 8.30 am to 6.30 pm. I&C customers or companies interested in business energy efficiency consisting may contact Bord Gáis on 1800 200 513, Monday to Friday from 9 am to 5 pm.

Moving home

If you're moving home and are currently a Bord Gáis Energy customer, contact the company on 01 611 01 60. You'll need to have:

  • Your account details to hand (available on a copy of a recent bill).
  • The MPRN and GPRN numbers for your new home.
  • Contact details for your new landlord if you are moving into a rented property.
  • Meter readings (for your previous property and the new one once you've settled in).

Note that not all Irish energy providers request photos of meter readings with a newspaper in them, but some do and it's good practice to do it so that you can easily prove the date you took the reading on.

Bord Gáis phone number for Boiler homecare

Whether your boiler has gone bust and you need an engineer out to fix it ASAP or are interested in more information regarding Bord Gáis Energy's boiler homecare packages, you can contact the boiler homecare department directly on 01 611 0145. Lines are open 8 am-8 pm Monday to Friday and 9 am-5:30 pm on Saturdays.

All Bord Gáis Energy contact numbers

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

Bord Gáis Energy Phone number reference table 

Department

Number

Opening Hours

Home energy

01 611 0101

8am-8pm

Mon-Fri

9-5:30pm

Saturday

New customers

01 611 0151

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Business energy

01 611 0133

8:30am-6.30pm

Mon-Fri

I&C

1800 200 513,

9am-5pm

Mon-Fri

Moving home

01 611 0160

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Boiler homecare

01 611 0145

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Updated on