Energy Supplier Customer Service Ranking
Ranked by weighted average rating across review platforms (Trustpilot, Google and others), based on suppliers with at least 500 reviews so the ranking reflects a meaningful sample size.
| Rank | Supplier | Rating | Reviews |
|---|---|---|---|
| 1 | PrepayPower | 4.73/5 | 16,477 |
| 2 | Pinergy | 4.32/5 | 1,548 |
| 3 | Yuno Energy | 4.11/5 | 2,662 |
| 4 | SSE Airtricity | 4.07/5 | 2,582 |
| 5 | Bord Gáis Energy | 4.07/5 | 1,921 |
| 6 | Energia | 3.94/5 | 6,208 |
| 7 | Flogas | 2.81/5 | 1,197 |
| 8 | Electric Ireland | 1.50/5 | 609 |
Ratings last verified 16 July 2026. See each supplier's full reviews page for the latest figures.
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What About Smaller Suppliers?
Community Power, Waterpower and Ecopower Supply currently have far fewer reviews (under 50 each) than the suppliers in the table above, so their ratings aren't yet based on a large enough sample to rank reliably alongside providers with thousands of reviews. Check their individual provider reviews pages for their current scores.
Why Customer Service Should Factor Into Your Decision
- Billing issues: a supplier that's slow to fix an incorrect bill can leave you paying (or chasing a refund) for months.
- Switching and moving home: good support makes starting, stopping or transferring a contract far less stressful.
- Meter and smart meter queries: suppliers with better support tend to resolve smart meter registration and reading issues faster.
Use the Selectra Score alongside this ranking - it factors in price and green credentials as well as service, for a fuller picture before you switch.
Frequently Asked Questions
Further Reading