Virgin Media operates as part of the Virgin Group with significant presence internationally. The provider has served the Irish market since 2014, currently delivering broadband, phone, and TV services to approximately 1 million customers.
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Virgin Media provides security through scale and invests substantially in latest speeds and TV offerings.
Unlike competitors, Virgin Media operates independent infrastructure, enabling coverage to rural and hard-to-reach areas.
The provider offers speeds reaching 2 gigabits per second and comprehensive TV packages.
Complaints center on customer service accessibility and network reliability, with significant frustration regarding pricing and high payment costs.
Positive Reviews:
"Not great, but beats the hell out of competitors" - Jo, 01/04/2023
"She is 100% customer oriented" - regarding agent Cliona (Mej Fernandes, 09/12/2022)
Complaints:
"Took forever to sort out by TV which was disconnected for over a week" - Liam Mc Namara, 24/09/2021
"Can't contact 1908" regarding billing access - Lisa McCutcheon, 28/04/2021
The Virgin Media Connect app enables bill management, WiFi hotspot searches, access to Virgin Media Player, and account management via smartphone or tablet on both iOS and Android platforms.
App Store Reviews: Rated 4 out of 5 (210 ratings).
"Easy bill pay option. Great to track how many devices are on my network" - Regency Black, 10/02/2022
"Limited functionality. User interface could also be a little more grown up" - Goban Saor, 08/05/2023