Three Broadband represents Ireland's largest mobile enterprise with 3.9 million customers nationwide. Beyond mobile services, Three competes substantially in broadband against providers like Eir, Virgin Media, and Sky, delivering both fiber optic and mobile broadband solutions. Customer feedback reveals mixed experiences with the provider's service quality and reliability.
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1. Marketplace Experience
Three operates as an international player in the telecoms industry with global presence, delivering reliable networks across multiple countries.
2. Good Coverage
Three's infrastructure extending across various regions of the country provides dependable connectivity in both urban and rural zones.
3. Competitive Pricing
The provider offers cost-effective broadband packages balancing quality with affordability for Irish consumers.
Customer complaints frequently involve customer service interactions and broadband service quality at residential locations.
Trustpilot hosts numerous Three reviews, primarily unverified, often reflecting customer frustrations rather than consistent praise.
Reviewers praise customer service quality, particularly in-store experiences, and commend excellent rural coverage and data speeds for home workers.
"I have only had positive experiences with 3. Customer service is really good, also shop in marches Dundalk"
Mentions of consistently achieving "40mbps speed" with "excellent value for money."
Primary grievances involve signal unavailability in non-urban areas, service outages, inconsistent compensation offers, and unhelpful customer service responses.
"So many times simply cannot get a signal. Is very frustrating when seeing adverts about how wonderful coverage is."
The My3 app is one of Three Ireland's best-rated touchpoints: 4.2/5 stars on Google Play and 4/5 stars on the Apple App Store. It handles account management, usage tracking, top-ups, add-on purchases and bill payments.
Users appreciate the convenience, clear usage tracking and quick top-ups. Complaints are rarer than for the brand overall and tend to reference occasional login issues or feature requests.